Music SaaS Support Specialist — Grow with a Global Team

songtradr; Amsterdam; On-site; EUR 38,000 - 60,000; Full time

Job summary

Songtradr Netherlands is seeking a Support Specialist to assist our global community of artists, rights holders, and buyers. You will respond via email, resolve inquiries, and contribute to improving user experience.

This full-time role emphasizes learning, growth, and collaboration with product and engineering teams; you’ll help test new features and update documentation, while maintaining high-quality support in a fast-paced, music-focused environment.

Qualifications

• At least 2 years of customer support experience in a SaaS environment.
• Exceptional writing skills — clear, concise and empathetic.
• Ability to troubleshoot HTML/CSS/JavaScript and explain solutions clearly.
• Familiarity with support ticketing systems and best practices.
• Experience with content moderation or compliance workflows is a plus.

Responsibilities

• Field inquiries from artists, rights holders, fans, and buyers via email.
• Provide outstanding email support and resolve issues promptly.
• Follow, test, and report on new product developments to foresee issues.
• Collaborate with product and engineering teams to improve UX.
• Analyze recurring issues and update internal documentation and processes.
• Own and update help documentation to reduce caseload.

Skills

Customer support

SaaS experience

Writing skills

Attention to detail

HTML/CSS/JS troubleshooting

Ticketing systems

Tools

Ticketing systems

Job description

Songtradr Netherlands is seeking a Support Specialist to assist our global community of artists, rights holders, and buyers. You will respond via email, resolve inquiries, and contribute to improving user experience.

This full-time role emphasizes learning, growth, and collaboration with product and engineering teams; you’ll help test new features and update documentation, while maintaining high-quality support in a fast-paced, music-focused environment.