Multilingual Complaints Specialist - Fast, Customer-Centric

FrieslandCampina; Netherlands; On-site; EUR 47,000 - 50,000; Full time

Benefits offered by this job

36-hour working week

5% year-end bonus

Pension scheme

Travel allowance

200 hours of annual leave

Health and well-being support

Job summary

FrieslandCampina Professional in the Netherlands is seeking a Complaints Officer (all genders) to join the Customer Supply Chain QA and Complaints team. You will enable superior customer satisfaction by delivering fast, accurate responses to complaints and coordinating with Business Units.

You will process complaints in SAP or other systems, gather necessary information, review investigations, and communicate status and settlements clearly to customers.

Qualifications

• Experience in a customer complaints environment.
• Fluent in Dutch & English; knowledge of French & German.
• Accurate and good knowledge of SAP and Excel.
• Customer focused and able to act with speed and decisiveness.
• Take responsibility for your work and work in an international setting.

Responsibilities

• Administrate processing, handling and communication of customer complaints within deadlines.
• Manage complaints in SAP or other systems; monitor for recurring or severe issues.
• Ensure required information to investigate complaints is available.
• Review investigation reports and draft customer communications.
• Discuss results with Business Unit/Key Account Manager.
• Communicate status and settlement professionally with customers.
• Coordinate returns and processing of credits with related systems.

Skills

Customer complaints experience

Fluent Dutch & English

Knowledge of French & German

Customer focused and decisive

Responsible and accountable

Cultural awareness

Tools

SAP

Excel

Job description

FrieslandCampina Professional in the Netherlands is seeking a Complaints Officer (all genders) to join the Customer Supply Chain QA and Complaints team. You will enable superior customer satisfaction by delivering fast, accurate responses to complaints and coordinating with Business Units.

You will process complaints in SAP or other systems, gather necessary information, review investigations, and communicate status and settlements clearly to customers.