Merchant Onboarding & KYC Operations Manager

Ant International; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Job summary

Ant International is seeking a KYC onboarding specialist to implement global and regional policies, ensuring compliant merchant onboarding and traceability.

You will lead a review team, optimize SOPs, and coordinate cross-team efforts to improve efficiency and adherence to evolving regulatory requirements. English and Chinese will be used daily.

Qualifications

• Experience in merchant onboarding, preferably in fintech or payments.
• Familiar with KYC and CDD regulations and process standards.
• Overseas onboarding experience preferred.
• Onboarding process design and operation team management experience preferred.
• Business-level English; daily languages are Chinese and English.
• Excellent analytical and problem-solving skills; detail-oriented.
• Proactive, organized, efficient; able to handle high-intensity fast-paced work.

Responsibilities

• Be responsible for implementing global and regional KYC policies and merchant admission standards, ensuring complete traceability and regulatory compliance.
• Manage the review team; optimize SOPs, quality standards and training systems; handle escalated cases as a senior expert.
• Reasonably allocate review resources; design data-driven systems and cross-team coordination to improve efficiency.

Skills

Analytical skills

Problem-solving

Attention to detail

Proactive

Organized

Education

Bachelor's degree or above

Job description

• Be responsible for implementing the global and regional KYC policies and merchant admission standards formulated by the risk solution, ensuring that the entire process from collecting KYC information, review and judgment to complete traceability always complies with the dynamically changing regulatory requirements.
• In the process of managing daily reviews and handling complex cases, systematically summarize, refine the difficulties, ambiguities and merchant feedback encountered when implementing the policies and standards, and provide structured positive feedback to the solution.
• Manage the review team, including but not limited to formulating and continuously optimizing standard operating procedures (SOP), quality assessment standards and training systems. As a senior expert, handle complex and difficult escalated cases.
• Reasonably allocate review resources to improve the quality and efficiency of the team's review. From a data-driven and product-oriented perspective, design systems and intelligent operation plans to enhance operational efficiency, and be able to coordinate resources through cross-team cooperation to promote the implementation of the plan.

Qualifications

• At least 2 years of experience in merchant onboarding, with preference for fintech or payment industry
• Familiar with KYC and CDD regulations and process standards, and those with overseas onboarding experience are preferred
• Have practical onboarding experience, and those with onboarding process design and operation team management experience are preferred
• Bachelor's degree or above, with business-level English proficiency (the daily language for this position is both Chinese and English)
• Possess excellent analytical and problem-solving skills, and pay attention to details
• Proactive, organized, efficient, and able to independently handle high-intensity and fast-paced work