Marketing and Consumer Coordinator

MAM Benelux; Amsterdam; On-site; EUR 40,000 - 52,000; Full time

Job summary

MAM Benelux is seeking a Marketing and Consumer Coordinator to support consumers, customers and healthcare partners in the Netherlands and Belgium.

You will manage consumer inquiries, contribute to local campaigns, create and localize content, and engage with our online community while coordinating with the Marketing Manager to prioritize activities. This office-based role is in Utrecht, relocating to the Amsterdam Area from February 2027.

Qualifications

• A relevant degree and/or 2–4 years of experience in consumer care, marketing, communications, social media or customer service.
• Strong writing skills and a good eye for engaging visual content.
• Experience with Instagram and TikTok, and an interest in Pinterest and emerging content trends.
• Experience with Canva or similar tools
• Excellent command of Dutch and English; knowledge of French is a strong advantage.
• A strong affinity with pregnancy, babies and parenting, and the ability to genuinely relate to the needs and experiences of expectant and new parents.

Responsibilities

• Respond to questions, feedback and complaints from consumers through email, online platforms and social media.
• Support retail customers and healthcare partners and coordinate with our international Quality Management Team when needed.
• Contribute to local campaigns, partnerships and influencer collaborations.
• Create and localize content, help maintain our content calendar and engage with our online community.
• Consumer insights will be used to make our communication and marketing more relevant.
• Coordinate samples, smaller orders, local stock monitoring and events; prioritize activities with the Marketing Manager.

Job description

Would you like to connect directly with consumers while working across marketing, content and social media — and help shape how expectant and new parents experience MAM?

About the role

We are looking for a Marketing and Consumer Coordinator to join our Benelux team. In this broad and varied role, you will support consumers, customers and healthcare partners while contributing to MAM’s local marketing activities in the Netherlands and Belgium.

You will respond to questions, feedback and complaints from consumers through email, online platforms and social media. You will also support retail customers and healthcare partners and coordinate with our international Quality Management Team when needed.

Alongside the consumer-facing responsibilities, you will contribute to local campaigns, partnerships and influencer collaborations. You will create and localize content, help maintain our content calendar and engage with our online community. Consumer insights will be used to make our communication and marketing more relevant.

You will also support practical coordination, including samples, smaller orders, local stock monitoring and events. As part of a small team, activities will be prioritized with the Marketing Manager according to current business needs.

Who are we looking for?

You are service-minded, empathetic and organized, with a genuine passion for consumers, communication and content. You enjoy working independently, take initiative and understand that every interaction contributes to how consumers and customers experience our brand.

• A relevant degree and/or 2–4 years of experience in consumer care, marketing, communications, social media or customer service.
• Strong writing skills and a good eye for engaging visual content.
• Experience with Instagram and TikTok, and an interest in Pinterest and emerging content trends.
• Experience with Canva or similar tools
• Excellent command of Dutch and English; knowledge of French is a strong advantage.
• A strong affinity with pregnancy, babies and parenting, and the ability to genuinely relate to the needs and experiences of expectant and new parents.

What do we offer?

You will join a committed Benelux team with short communication lines and the support of an international organization. The role offers variety, responsibility, room for initiative and the opportunity to develop across consumer care, content, social media and marketing.

We offer a competitive compensation and benefits package aligned with the role and your level of experience.

This is a full-time, office-based position. Our office is currently located in Utrecht and will relocate to the Amsterdam Area from February, 2027.