Luxury Store Supervisor — Lead Customer Experience

PVH Corp.; Roermond; On-site; EUR 49,594,000 - 57,859,000; Full time

Job summary

PVH Corp. in Roermond, Netherlands, is seeking a Store Supervisor for our premium Tommy Hilfiger store. You will lead the shop floor, drive sales, manage staff and ensure an outstanding customer experience aligned with brand standards.

You will run weekly management meetings, coach team members, communicate promotions, and maintain visual merchandising. The role requires supervisory experience within premium brands and a customer-focused mindset.

Qualifications

• Experience in supervisory or specialist roles within premium or luxury brands.
• Proven people-management skills and ability to resolve conflicts.
• Strong communication and relationship-building abilities.
• Team player who recognises and celebrates others' contributions.
• Confident in giving feedback to promote positive behavioural change.
• Ability to adapt quickly to change and work with pace.
• Energetic, authentic presence on the shop floor.

Responsibilities

• Ensure efficient running of the shop floor to achieve high levels of customer service, sales and profit.
• Support the management team with personnel, product and merchandising functions.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate marketing and sales promotions to staff.
• Drive shop floor sales and exceed store targets by motivating the team.
• Foster a positive store experience by treating customers and colleagues fairly and consistently.
• Collaborate with management to build a talent pool for key positions and successors.

Skills

Supervisory experience

People management

Communication

Team player

Feedback & coaching

Adaptability

Store floor presence

Job description

PVH Corp. in Roermond, Netherlands, is seeking a Store Supervisor for our premium Tommy Hilfiger store. You will lead the shop floor, drive sales, manage staff and ensure an outstanding customer experience aligned with brand standards.

You will run weekly management meetings, coach team members, communicate promotions, and maintain visual merchandising. The role requires supervisory experience within premium brands and a customer-focused mindset.