Luxury Customer Experience Associate - Part-Time (24-32h)

Douxe; Den Haag; Hybride; EUR 25 000 - 33 000; Temps partiel

Avantages offerts par ce poste

Harbour-side workplace

Discount on hotel collections

Lunch provided

Résumé du poste

DOUXE Hotel Luxury in The Hague is seeking a Junior Customer Experience Specialist for 24-32 hours per week. You act as a key contact by phone, email and chat, process orders, handle returns, and support the concept store when busy.

You ensure every interaction reflects the brand's refined luxury. Fluent Dutch and English, friendly and accurate, you thrive in a small, ambitious team at a harbour-side workplace.

Qualifications

• Service-oriented, presentable and enjoy working with people.
• MBO level 4 or HBO programme completed.
• Experience in retail, hospitality, customer service or a commercial environment is preferred.
• Proficient Dutch and English communication.
• Accurate and well-organised work habits.
• Proactive and eager to learn; takes responsibility.
• Enjoy combining administrative work with customer contact.

Responsabilités

• Answering customer questions by telephone, email and chat.
• Processing and following up orders from order to delivery.
• Processing and tracking returns.
• Maintaining contact with customers, suppliers and logistics partners.
• Supporting stock management and administrative work.
• Ensuring a smooth and personal customer experience throughout the journey.
• Helping out in the concept store when it is busy, welcoming and advising customers.
• Supporting daily operational work.
• Contributing ideas to improve service.

Connaissances

Customer service

Communication

Dutch

English

Organisational skills

Hospitality

Proactive

Formation

MBO 4 / HBO

Description du poste

DOUXE Hotel Luxury in The Hague is seeking a Junior Customer Experience Specialist for 24-32 hours per week. You act as a key contact by phone, email and chat, process orders, handle returns, and support the concept store when busy.

You ensure every interaction reflects the brand's refined luxury. Fluent Dutch and English, friendly and accurate, you thrive in a small, ambitious team at a harbour-side workplace.