Logistics Service Provider (LSP) Referent

MSF-Netherlands; Netherlands; On-site; EUR 48,000 - 66,000; Full time

Benefits offered by this job

30 days leave

Pension plan

8% holiday allowance

Commuting allowance

Work-from-home allowance

Diverse international environment

Discounted office lunch

Teleworking policy

Job summary

MSF Netherlands is seeking a Logistics Service Provider (LSP) Referent for an 8‑month assignment in the Netherlands. You will liaison between ESC-APU, data analysts, quality unit, and LSPs to elevate coordination, performance, and strategy within ESC-APU, contributing to higher-level supply chain topics.

Key duties include KPI monitoring, supplier negotiations, and implementing new LSPs, with a focus on continuous improvement and cross-team alignment.

Qualifications

• At least four years of experience in logistics or supply chain operations.
• Fluency in English.
• Experience with international transports and rate cards.
• Ability to collaborate across stakeholders and time zones.

Responsibilities

• Oversee and steer LSP performance, including KPI monitoring and business reviews.
• Lead continuous improvement with LSPs and align with internal teams.
• Support ESC-APU operations in escalation and capacity planning.
• Maintain inbound/outbound rate cards and ensure availability in the TMS.
• Manage day-to-day commercial relationship with LSPs, including invoicing and claims.

Skills

Logistics operations

Analytical skills

Stakeholder management

English fluency

Contract management

International transports

Tools

Transport Management System

Job description

Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organization. As a non-profit, self-governed movement of over 63,000 dedicated professionals, we provide life-saving medical assistance to people affected by armed conflict, natural disasters, disease outbreaks, and exclusion from healthcare. Our work is guided by medical ethics and the principles of impartiality, independence, and neutrality. We act based on need, and when we witness injustice, we speak out. Our commitment to professionalism and humanity can mean the difference between life and death.

People are our priority. At Médecins Sans Frontières (MSF)/ Artsen zonder Grenzen, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We encourage diverse applicants including individuals of all gender identities, ages, sexual orientations, nationalities, ethnic background, religions, beliefs, social and marital status, people with different abilities and all other diversity characteristics and how they intersect together.

With immediate effect MSF-NL/OCA is looking for a Logistics Service Provider (LSP) Referent (8-month cover from 1 December 2026 - 31 July 2027).

The Logistics Department provides logistics and technical support to the MSF-OCA medical humanitarian programs conducted in the various project countries. The department consists of several units, including the European Supply Center - Amsterdam Procurement Unit (ESC-APU). This unit is responsible for sourcing, procurement, inventory and transport activities to ensure timely supplies for around 25 project countries in accordance with the Service Level Agreements.

How a day looks like. In this role, you will be the interface between ESC-APU, the systems and data analyst specialist, the quality unit and LSPs for a variety of aspects that are relevant for a successful cooperation. Your main task will be to structure topics and bring the right stakeholders on all sides to the table, including strategic topics for continuous improvement, maintenance of existing structures as well as ad-hoc escalation and troubleshooting. Furthermore, the role is part of the ESC-APU coordination team and is expected to give input into strategic supply topics and the way of working within ESC-APU to bring it on a higher level.

Main responsibilities

• Oversee and steer Warehouse and Transport LSP performance, incl. contractual setup, continuous monitoring of KPIs and leading Monthly/Quarterly Business Reviews.
• Lead continuous improvement process with LSPs, in alignment with internal stakeholders, managing priorities and alignment across internal teams.
• Support ESC-APU Operational Teams in escalation and warehouse emergency capacity if/when needed.
• Maintain inbound and outbound rate cards with Transport LSPs updated and ensure that rates are available in the Transport Management System.
• Day-to-day execution of the commercial relationship, e.g. warehouse invoice verification and follow-up, claims handling etc.
• Lead implement new Inbound Transport LSPs selected during RFQ in 2026, in alignment with Order Team, Transport Specialist, QACU (quality unit) and E2E teams.
• Contribute to defining setups and ways of working between ESC-APU and regional supply hubs in Kenya and India.
• Jointly with South Asia Supply Hub Team, select and implement a warehouse provider in India.
• Contribute to continuous development of the Transport Management System, jointly with the technical specialists of the external partner and the E2E Team.
• Promote a culture of continuous improvement and operational excellence internally and externally.
• Build strong working relationships with internal and external stakeholders to support effective information exchange and problem solving.
• Contribute to coordinated responses during humanitarian emergencies, ensuring LSPs effectively support operational needs.

Candidate profile

• A minimum of four years' experience in logistics or supply chain operations, preferably within a GDP or comparable regulated environment.
• Strong organizational and analytical skills with the ability to manage competing priorities.
• A solution-oriented mindset and the ability to make informed decisions in a dynamic operational environment.
• Basic experience in international transports, particularly commercial aspects thereof (e.g. rate cards).
• In-depth understanding of how ESC-APU works and collaborates with LSPs.
• Resilience to frustration and ability to cope with setbacks.
• Basic experience in managing contracts is considered a plus.
• Experience in building effective relationships with internal and external stakeholders.
• Fluency in English.
• Proactivity and hands-on mentality.
• Similar time zone (max. 2 hours +/- CET), with availability to occasionally join face-to-face meetings with LSPs in the Netherlands.

We offer

We can only hire candidates in countries where MSF has a contracting section.

The employment terms, salary, benefits, and conditions of employment will be based on those applicable in the country where the candidate is employed.

The time zone must be a maximum of 2 hours +/- CET.

For candidates based in the Netherlands, we offer: A gross monthly salary range between €4,269 and €5,877 gross depending on relevant work experience, based on a full-time appointment.

Main benefits include:

• 30 days of paid leave (pro rata)
• A competitive pension plan
• 8% holiday allowance, paid in May
• Commuting allowance (terms apply) & work-from-home allowance
• A diverse, inclusive, and international work environment
• Discounted daily office lunch
• Teleworking policy with 60% working in the office, 40% working from home

The application deadline is 01 November at 23:59 CET

The application deadline mentioned above may be shortened or extended at the discretion of MSF.

For questions about the recruitment process, contact Ali Hamdan (Recruitment Specialist) at [e-mail]

To better understand how we approach recruitment at MSF OCA/MSF Netherlands, explore the values and principles that guide our hiring here.

Please note that we are unable to process unsolicited applications.

For further information about our recruitment process or to learn more about our current open vacancies, please feel free to contact us at: [e-mail]