Logistics Service Provider (LSP) Referent

Artsen zonder Grenzen (Médecins Sans Frontières, Nederland); Netherlands; On-site; EUR 48,000 - 66,000; Full time

Benefits offered by this job

30 days paid leave

Pension plan

8% holiday allowance

Commuting allowance

Work-from-home allowance

Diverse, international work环境

Job summary

Médecins Sans Frontières (MSF)/ Artsen zonder Grenzen NL is seeking an 8-month Logistics Service Provider Referent to support ESC-APU coordination in the Netherlands. The role bridges ESC-APU, data analysts, the quality unit and LSPs to align topics for successful collaboration.

The ideal candidate has at least four years in logistics, strong organizational and analytical skills, English fluency, and experience with international transports and rate cards.

Qualifications

• Minimum four years’ experience in logistics or supply chain operations.
• Fluency in English.
• Experience with international transports and rate cards.
• Understanding of how ESC-APU works and collaborates with LSPs.
• Ability to manage contracting is a plus.
• Strong organizational and analytical skills.

Responsibilities

• Oversee and steer Warehouse and Transport LSP performance, incl. contractual setup, continuous monitoring of KPIs and leading Monthly/Quarterly Business Reviews.
• Lead continuous improvement process with LSPs, in alignment with internal stakeholders, managing priorities and alignment across internal teams.
• Support ESC-APU Operational Teams in escalation and warehouse emergency capacity if/when needed.
• Maintain inbound and outbound rate cards with Transport LSPs updated and ensure that rates are available in the Transport Management System.
• Day-to-day execution of the commercial relationship, e.g. warehouse invoice verification and follow-up, claims handling etc.
• Lead implement new Inbound Transport LSPs selected during RFQ in 2026, in alignment with Order Team, Transport Specialist, QACU (quality unit) and E2E teams.
• Contribute to defining setups and ways of working between ESC-APU and regional supply hubs in Kenya and India.
• Jointly with South Asia Supply Hub Team, select and implement a warehouse provider in India.
• Contribute to continuous development of the Transport Management System, jointly with the technical specialists of the external partner and the E2E Team.
• Promote a culture of continuous improvement and operational excellence internally and externally.
• Build strong working relationships with internal and external stakeholders to support effective information exchange and problem solving.
• Contribute to coordinated responses during humanitarian emergencies, ensuring LSPs effectively support operational needs.

Skills

Logistics coordination

KPI monitoring

Stakeholder management

Contract management

International transport basics

Analytical thinking

English fluency

Process improvement

Job description

Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organization. As a non-profit, self-governed movement of over 63,000 dedicated professionals, we provide life-saving medical assistance to people affected by armed conflict, natural disasters, disease outbreaks, and exclusion from healthcare.

Our work is guided by medical ethics and the principles of impartiality, independence, and neutrality. We act based on need, and when we witness injustice, we speak out. Our commitment to professionalism and humanity can mean the difference between life and death.

People are our priority. At Médecins Sans Frontières (MSF)/ Artsen zonder Grenzen, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We encourage diverse applicants including individuals of all gender identities, ages, sexual orientations, nationalities, ethnic background, religions, beliefs, social and marital status, people with different abilities and all other diversity characteristics and how they intersect together.

With immediate effect MSF-NL/OCA is looking for a Logistics Service Provider (LSP) Referent(8-month cover from 1 December 2026-31 July 2027)

The Logistics Department provides logistics and technical support to the MSF-OCA medical humanitarian programs conducted in the various project countries. The department consists of several units, including the European Supply Center - Amsterdam Procurement Unit (ESC-APU). This unit is responsible for sourcing, procurement, inventory and transport activities to ensure timely supplies for around 25 project countries in accordance with the Service Level Agreements.

How a day looks like

In this role, you will be the interface between ESC-APU, the systems and data analyst specialist, the quality unit and LSPs for a variety of aspects that are relevant for a successful cooperation. Your main task will be to structure topics and bring the right stakeholders on all sides to the table, including strategic topics for continuous improvement, maintenance of existing structures as well as ad-hoc escalation and troubleshooting. Furthermore, the role is part of the ESC-APU coordination team and is expected to give input into strategic supply topics and the way of working within ESC-APU to bring it on a higher level.

Main responsibilities

• Oversee and steer Warehouse and Transport LSP performance, incl. contractual setup, continuous monitoring of KPIs and leading Monthly/Quarterly Business Reviews.
• Lead continuous improvement process with LSPs, in alignment with internal stakeholders, managing priorities and alignment across internal teams
• Support ESC-APU Operational Teams in escalation and warehouse emergency capacity if/when needed
• Maintain inbound and outbound rate cards with Transport LSPs updated and ensure that rates are available in the Transport Management System
• Day-to-day execution of the commercial relationship, e.g. warehouse invoice verification and follow-up, claims handling etc.
• Lead implement new Inbound Transport LSPs selected during RFQ in 2026, in alignment with Order Team, Transport Specialist, QACU (quality unit) and E2E teams
• Contribute to defining setups and ways of working between ESC-APU and regional supply hubs in Kenya and India.
• Jointly with South Asia Supply Hub Team, select and implement a warehouse provider in India
• Contribute to continuous development of the Transport Management System, jointly with the technical specialists of the external partner and the E2E Team
• Promote a culture of continuous improvement and operational excellence internally and externally.
• Build strong working relationships with internal and external stakeholders to support effective information exchange and problem solving.
• Contribute to coordinated responses during humanitarian emergencies, ensuring LSPs effectively support operational needs.

Candidate profile

We are looking for a motivated candidate who combines operational expertise with a collaborative leadership style and a commitment to continuous improvement.

You bring:

• A minimum of four years’ experience in logistics or supply chain operations, preferably within a GDP or comparable regulated environment.
• Strong organizational and analytical skills with the ability to manage competing priorities.
• A solution-oriented mindset and the ability to make informed decisions in a dynamic operational environment.
• Basic experience in international transports, particularly commercial aspects thereof (e.g. rate cards).
• In-depth understanding of how ESC-APU works and collaborates with LSPs.
• Resilience to frustration and ability to cope with setbacks.
• Basic experience in managing contracts is considered a plus.
• Experience in building effective relationships with internal and external stakeholders.
• Fluency in English.
• Proactivity and hands-on mentality.
• Similar time zone (max. 2 hours +/- CET), with availability to occasionally join face-to-face meetings with LSPs in the Netherlands.

We offer

We can only hire candidates in countries where MSF has a contracting section. The employment terms, salary, benefits, and conditions of employment will be based on those applicable in the country where the candidate is employed. The time zone must be a maximum of 2 hours +/- CET.

For candidates based in the Netherlands, we offer:

A gross monthly salary range between €4,269 and €5,877 gross depending on relevant work experience, based on a full-time appointment.

Main benefits include:

• 30 days of paid leave (pro rata)
• A competitive pension plan
• 8% holiday allowance, paid in May
• Commuting allowance (terms apply) & work-from-home allowance
• A diverse, inclusive, and international work environment
• Discounted daily office lunch
• Teleworking policy with 60% working in the office, 40% working from home

Application

The application deadline is 01 November at 23:59 CET