Logistics Service Provider (LSP) Referent

Artsen zonder Grenzen; Netherlands; Hybrid; EUR 48,000 - 66,000; Full time

Benefits offered by this job

30 days annual leave

Pension plan

Commuting allowance

Work-from-home allowance

Office lunch

Job summary

Artsen zonder Grenzen is seeking a Logistics Service Provider Referent to oversee warehouse and transport performance for MSF-OCA projects in the Netherlands. You will coordinate with ESC-APU, data analysts, and the quality unit to ensure efficient LSP operations and continuous improvement across multiple regions.

The role requires strong logistics experience, stakeholder collaboration, and the ability to drive cost-effective capacity planning in a dynamic humanitarian setting.

Qualifications

• Minimum of four years' experience in logistics or supply chain operations.
• Experience with international transports and rate cards.
• Ability to build effective relationships with internal and external stakeholders.

Responsibilities

• Oversee and steer warehouse and transport LSP performance, incl. contractual setup and KPI monitoring.
• Lead continuous improvement processes with LSPs across internal teams.
• Manage escalation and warehouse emergency capacity as needed.
• Support RFQ-driven onboarding of inbound transport LSPs and new providers.
• Contribute to defining setups between ESC-APU and regional hubs.

Skills

Logistics operations

Supply chain

KPI monitoring

Contract management

Stakeholder management

Decision making

English fluency

RFQ implementation

GDP knowledge

Budgeting

Job description

Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organization. As a non-profit, self-governed movement of over 63,000 dedicated professionals, we provide life-saving medical assistance to people affected by armed conflict, natural disasters, disease outbreaks, and exclusion from healthcare.Our work is guided by medical ethics and the principles of impartiality, independence, and neutrality. We act based on need, and when we witness injustice, we speak out. Our commitment to professionalism and humanity can mean the difference between life and death.People are our priority. At Médecins Sans Frontières (MSF)/ Artsen zonder Grenzen, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We encourage diverse applicants including individuals of all gender identities, ages, sexual orientations, nationalities, ethnic background, religions, beliefs, social and marital status, people with different abilities and all other diversity characteristics and how they intersect together.With immediate effect MSF-NL/OCA is looking for a Logistics Service Provider (LSP) Referent ( 8-month cover from 1 December 2026-31 July 2027)The Logistics Department provides logistics and technical support to the MSF-OCA medical humanitarian programs conducted in the various project countries. The department consists of several units, including the European Supply Center - Amsterdam Procurement Unit (ESC-APU). This unit is responsible for sourcing, procurement, inventory and transport activities to ensure timely supplies for around 25 project countries in accordance with the Service Level Agreements.How a day looks likeIn this role, you will be the interface between ESC-APU, the systems and data analyst specialist, the quality unit and LSPs for a variety of aspects that are relevant for a successful cooperation. Your main task will be to structure topics and bring the right stakeholders on all sides to the table, including strategic topics for continuous improvement, maintenance of existing structures as well as ad-hoc escalation and troubleshooting. Furthermore, the role i s part of the ESC-APU coordination team and is expected to give input into strategic supply topics and the way of working within ESC-APU to bring it on a higher level.Main responsibilitiesOversee and steer Warehouse and Transport LSP performance, incl. contractual setup, continuous monitoring of KPIs and leading Monthly/Quarterly Business Reviews.Lead continuous improvement process with LSPs, in alignment with internal stakeholders, managing priorities and alignment across internal teamsSupport ESC-APU Operational Teams in escalation and warehouse emergency capacity if/when neededMaintain inbound and outbound rate cards with Transport LSPs updated and ensure that rates are available in the Transport Management SystemDay-to-day execution of the commercial relationship, e.g. warehouse invoice verification and follow-up, claims handling etc.Lead implement new Inbound Transport LSPs selected during RFQ in 2026, in alignment with Order Team, Transport Specialist, QACU (quality unit) and E2E teamsContribute to defining setups and ways of working between ESC-APU and regional supply hubs in Kenya and India.Jointly with South Asia Supply Hub Team, select and implement a warehouse provider in IndiaContribute to continuous development of the Transport Management System, jointly with the technical specialists of the external partner and the E2E TeamPromote a culture of continuous improvement and operational excellence internally and externally.Build strong working relationships with internal and external stakeholders to support effective information exchange and problem solving.Contribute to coordinated responses during humanitarian emergencies, ensuring LSPs effectively support operational needs.Candidate profileWe are looking for a motivated candidate who combines operational expertise with a collaborative leadership style and a commitment to continuous improvement.You bring:A minimum of four years' experience in logistics or supply chain operations, preferably within a GDP or comparable regulated environment.Strong organizational and analytical skills with the ability to manage competing priorities.A solution-oriented mindset and the ability to make informed decisions in a dynamic operational environment.Basic experience in international transports, particularly commercial aspects thereof (e.g. rate cards).In-depth understanding of how ESC-APU works and collaborates with LSPs.Resilience to frustration and ability to cope with setbacks.Basic experience in managing contracts is considered a plus.Experience in building effective relationships with internal and external stakeholders.Fluency in English.Proactivity and hands-on mentality.Similar time zone (max. 2 hours +/- CET), with availability to occasionally join face-to-face meetings with LSPs in the Netherlands.We offerWe can only hire candidates in countries where MSF has a contracting section. The employment terms, salary, benefits, and conditions of employment will be based on those applicable in the country where the candidate is employed. The time zone must be a maximum of 2 hours +/- CET.For candidates based in the Netherlands, we offer:A gross monthly salary range between €4,269 and €5,877 gross depending on relevant work experience, based on a full-time appointment.Main benefits include:30 days of paid leave (pro rata)A competitive pension plan8% holiday allowance, paid in MayCommuting allowance (terms apply) & work-from-home allowanceA diverse, inclusive, and international work environmentDiscounted daily office lunchTeleworking policy with 60% working in the office, 40% working from homeApplicationIf you recognise yourself in this profile, we welcome you to apply directly via our website and upload a letter of motivation + Curriculum Vitae (in English). Applications without a motivation letter will not be considered.The application deadline is 01 November at 23:59 CETThe application deadline mentioned above may be shortened or extended at the discretion of MSF.For questions about the recruitment process, contact Ali Hamdan (Recruitment Specialist) at [e-mail]