Learning Innovation & Customer Impact Intern

Vanderlande Industries GmbH; Veghel; On-site; EUR 4,700 - 6,400; Full time

Benefits offered by this job

Monthly internship allowance €500

Full commuting allowance

On-site health center with gym

Active employee communities

Excellent company restaurant and bar

Job summary

Vanderlande invites a Bachelor student to join the service desk learning initiative in Veghel. You will design a modern learning concept to help engineers understand customer context and translate it into system impact for urgent situations.

You will combine learning science with real-world cases and develop a pilot program with service desk engineers and team leads, then evaluate and scale globally.

Qualifications

• Currently pursuing a degree in Educational Sciences, Learning & Development, Human Resource Management, or a related field
• Curious about how learning directly impacts operational performance
• Ability to translate educational theories into practical, user-friendly solutions
• Strong communication skills and comfort engaging with engineers and international stakeholders
• Proactive mindset and comfortable working within an international organization
• Mandatory enrolment to a Dutch Education System & resident of The Netherlands

Responsibilities

• Gain insight into how service desk teams learn and share knowledge within a 24/7 shift environment
• Analyze what employees need in complex operational situations and translate this into key competencies and learning needs
• Design a modern learning concept (such as microlearning, social learning, or learning-on-the-job)
• Develop and test a pilot learning program with service desk engineers and team leads
• Evaluate the impact of the pilot program and advise on how to scale the solution globally

Skills

Communication skills

International mindset

Educational theory

Education

Bachelor

Job description

Vanderlande invites a Bachelor student to join the service desk learning initiative in Veghel. You will design a modern learning concept to help engineers understand customer context and translate it into system impact for urgent situations.

You will combine learning science with real-world cases and develop a pilot program with service desk engineers and team leads, then evaluate and scale globally.