Lead Support: Organisers & Visitors Champion

Weeztix BV; Eindhoven; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Bar and rooftop terrace at office

Daily lunch and team events

Chair massage weekly

Electric lease bike available

25 vacation days and pension option

Remote work once a year

Job summary

Weeztix BV in Eindhoven seeks a Lead Support to run the support operation for organisers and visitors. You will lead a team of 6 specialists across two worlds and report to Head of Customer Success.

You will balance workload, drive process improvements, and collaborate with Product and Customer Success to turn feedback into product changes. This role is based in Eindhoven with a strong focus on service quality.

Qualifications

• 3–5 years in Support, Customer Service, Customer Success, or Operations.
• Experience leading or coaching people (formal or informal).
• Strong organisational skills and eye for process improvement.
• Confidence in making decisions and handling escalations.
• Ability to switch between B2B and B2C conversations.

Responsibilities

• Lead, coach, and develop a team of 6 Support Specialists.
• Run weekly 1:1s, team meetings, and feedback moments.
• Own team performance: response times, resolution rates, quality, and customer satisfaction.

Skills

Team leadership

Coaching

Process improvement

Decision making

Dutch language

English language

French language

Tools

Zendesk

Intercom

Freshdesk

Job description

Weeztix BV in Eindhoven seeks a Lead Support to run the support operation for organisers and visitors. You will lead a team of 6 specialists across two worlds and report to Head of Customer Success.

You will balance workload, drive process improvements, and collaborate with Product and Customer Success to turn feedback into product changes. This role is based in Eindhoven with a strong focus on service quality.