Lead Business Analyst / Product Owner

EPAM Systems; Tilburg; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Pension plan

Disability insurance

Long-term disability

ESPP

Commuting reimbursement

Laptop + mobile

Bike lease

Employee Assistance Program

Referral program

Training & certification

Job summary

EPAM Systems in Belgium is seeking a Lead Business Analyst to drive eCommerce transformation within a global B2B environment. You will lead a team of analysts, shape BA processes, and ensure delivery excellence in a hybrid work setup.

You will collaborate with business stakeholders, customers and engineering teams, guiding requirements, and promoting AI-driven process optimization while aligning with sales and marketing initiatives.

Qualifications

• Proven experience leading a team of analysts in B2B/eCommerce.
• Strong stakeholder engagement and communication skills.
• Ability to drive decisions with senior stakeholders.
• Experience in sales and marketing domains with eCommerce exposure.
• Understanding of legacy modernization and two-speed IT concepts.

Responsibilities

• Co-lead and develop a team of business analysts to set direction and standards.
• Build and continuously improve analysis processes across the organization.
• Serve as primary liaison between business, customers, and engineering teams.
• Facilitate discussions and align conflicting viewpoints with senior stakeholders.
• Own customer communication and ensure business needs are understood.
• Conduct business analysis in sales and marketing with eCommerce background.
• Document processes and define requirements.
• Perform problem definition and root-cause analysis.
• Identify improvements and drive to completion.

Skills

Stakeholder engagement

Team leadership

Facilitation

Negotiation

Consulting

Problem solving

Customer communication

Delivery processes

eCommerce domain

2-speed IT awareness

Job description

We are looking for a Lead Business Analyst to join a global B2B organization undergoing eCommerce transformation and legacy modernization in West-Vlaanderen, Belgium, with a hybrid working model. You will drive production support and enhancement initiatives, leveraging EPAM's expertise and reusable assets to deliver impactful solutions for an established client.

Responsibilities

• Co-lead and develop a team of functional/business analysts: set direction, priorities and quality standards for the team's work
• Build, own and continuously improve business analysis processes and ways of working across the organization
• Act as the primary point of contact between business stakeholders, customers and engineering/delivery teams
• Facilitate discussions, align conflicting viewpoints and drive decisions with senior stakeholders
• Own customer communication and ensure business needs are correctly understood and represented
• Conduct business analysis in the sales and marketing domain with an eCommerce background
• Document business processes, gather and define requirements
• Perform problem definition and root-cause analysis
• Identify improvement opportunities, propose them and drive them through to completion

Requirements

• Very strong soft skills: stakeholder engagement, facilitation, negotiation and consulting
• Proven experience managing or leading a team of business/functional analysts
• Very strong problem-solving skills: able to break down ambiguous, complex problems and drive them to resolution
• Excellent customer communication skills
• Comfortable operating in a constantly changing environment; able to adjust priorities and approach as circumstances shift
• Ownership mindset: sees improvements through from idea to completion, not just identification
• Strong understanding of delivery processes and business workflows in a B2B/eCommerce context
• Experience as a business analyst in the sales and marketing domain, with an eCommerce background
• Understanding of the 2-speed IT model (running stable legacy systems alongside fast-moving modernization tracks)
• Ability to promote, introduce and apply AI in day-to-day work to optimize processes and team efficiency

We offer

• 26 paid holiday days
• Pension plan scheme
• Disability insurance (WGA Shortfall insurance)
• Long-term disability insurance (WIA Top up insurance)
• EPAM Employee Stock Purchase Plan (ESPP)
• Commuting to work - costs reimbursement
• Laptop + corporate simcard + corporate mobile device (subject to certain eligibility requirements)
• Bike lease
• Employee Assistance Program
• Corporate Programs including Employee Referral Program with rewards
• Learning and development opportunities including in-house training and coaching, professional certifications, and courses