Knowledge & AI Agent Manager

NextGenEnergyJobs; Haarlem; Hybrid; EUR 75,000 - 110,000; Full time

Benefits offered by this job

Employee Wellness Program

Home Office Reimbursement

Monthly Phone and Internet Reimburse

Tuition Reimbursement and LinkedIn学习

Paid time off including vacation,holid

Office mobility Pearl

Job summary

Planet designs, builds, and operates the largest constellation of imaging satellites, driving knowledge-based solutions for customers and partners. The role focuses on knowledge management and AI Agent management, ensuring information is accurate and accessible for product releases and troubleshooting.

You will collaborate with engineering, product management, and education teams to align the knowledge base with AI agent strategies, delivering measurable business value while supporting a

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, or equivalent.
• 4+ years of knowledge management and technical writing experience.
• Solid understanding of AI, machine learning, and NLP.
• Experience creating/using AI Agents and familiarity with AI agent architectures.
• Experience with geo-spatial data, satellite imagery, and remote sensing.
• Experience with Zendesk, JIRA, or comparable ticketing systems.
• Excellent communication and interpersonal skills with the ability to clearly articulate technical solutions.
• Ability to translate AI capabilities into tangible business value and analyze outputs.
• Customer-focused mentality and proactive problem-solving skills.
• Exceptional ability to organize complex issues and situations and strong attention to detail.

Responsibilities

• Manage acquisition, organization, sharing, and maintenance of Planet’s knowledge base.
• Build relationships with customer engineering, product management, and education teams to share information for products, issues, and best practices.
• Support AI Agent strategy with accurate knowledge and assist in troubleshooting and support for customers and partners.

Skills

Knowledge management

Technical writing

AI/ML/NLP

AI Agents

Geo-spatial data

Satellite imagery

Remote sensing

Zendesk

JIRA

Communication

Problem solving

Collaboration

Education

Bachelor's degree in Computer Science or Computer Engineering

Tools

Zendesk

JIRA

Job description

Planet designs, builds, and operates the largest constellation of imaging satellites in history.

Key Responsibilities

• This role will be responsible for Knowledge management and AI Agent management. From the knowledge management perspective the role will be responsible for managing the acquisition, organization, sharing, and maintenance of Planet’s knowledge base. This will be tightly integrated with AI Agent management to ensure accurate and relevant recommendations are provided as well as identifying gaps and corrective actions with existing knowledge content.
• You will build solid relationships with customer engineering, product management, and education teams to ensure information related to product releases, known issues, best practices, and troubleshooting processes are accessible internally and externally. This knowledge will also be critical for our AI Agent strategy to provide our customer and partners information they require to ensure their success with Planet products and services.
• This is a full-time, hybrid role which will require you to work from our Berlin or Haarlem office 3 days per week.

Requirements

• 4+ years of knowledge management and technical writing experience.
• Bachelor's degree in Computer Science, Computer Engineering, or equivalent.
• Solid understanding of AI, machine learning, and natural language processing (NLP).
• Experience creating/using AI Agents and familiarity with AI agent architectures.
• Experience with geo-spatial data, satellite imagery, and remote sensing.
• Experience with Zendesk, JIRA, or comparable ticketing systems.
• Excellent communication and interpersonal skills with the ability to clearly articulate technical solutions.
• Ability to translate AI capabilities into tangible business value and analyze outputs.
• Customer-focused mentality and proactive problem-solving skills.
• Exceptional ability to organize complex issues and situations and strong attention to detail.
• Ability to excel under stress.
• Collaborative mindset with strong relationship-building skills.
• These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning