Knowledge & AI Agent Manager

Planet; Haarlem; On-site; EUR 85,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Wellness program

Home Office Reimbursement

Phone and Internet Reimbursement

Tuition Reimbursement

Equity

Volunteering Paid Time Off

Job summary

Planet is seeking a hybrid Knowledge Manager to own knowledge acquisition, organization, and knowledge base governance. You will align with AI Agent management to ensure accurate, relevant recommendations and remedial actions for content gaps.

This role collaborates with engineering, product, and education teams to ensure clear, accessible information for customers and partners. Candidates should have 4+ years in knowledge management/technical writing, AI/NLP familiarity, and experience with

Qualifications

• 4+ years of knowledge management and technical writing experience.
• Bachelor's degree in Computer Science, Computer Engineering, or equivalent.
• Solid understanding of AI, machine learning, and NLP.
• Experience creating/using AI Agents and familiarity with AI agent architectures.
• Familiarity with scripting languages (JavaScript, Python, Perl) and GIS applications (ESRI, QGIS).
• Experience with geo-spatial data, satellite imagery, and remote sensing.
• Experience with Zendesk, JIRA, or comparable ticketing systems.
• Excellent communication and interpersonal skills with the ability to clearly articulate technical solutions.
• Ability to translate AI capabilities into tangible business value and analyze outputs.

Responsibilities

• Knowledge acquisition, organization, and Knowledge Base management.
• Knowledge Management Strategy and Implementation.
• AI Agent management including monitoring, review, and optimization of agent responses to improve accuracy and relevance.
• AI Customer and User Engagement.
• Design, scope and create custom AI Agents.
• Ethical KM/AI Practices.
• Translate complex information into clear, concise language for diverse audiences.
• Data Management and Governance.
• Build relationships with engineering, Customer Success, sales, and product management.

Skills

Knowledge management

Technical writing

AI/ML/NLP understanding

Communication

Multitasking under pressure

Multilingual

Education

Bachelor's degree in CS/Computer Engineering or equivalent

Tools

Zendesk

JIRA

ESRI GIS

QGIS

JavaScript

Python

Perl

Job description

About the Role

This role will be responsible for Knowledge management and AI Agent management. From the knowledge management perspective the role will be responsible for managing the acquisition, organization, sharing, and maintenance of Planet’s knowledge base. This will be tightly integrated with AI Agent management to ensure accurate and relevant recommendations are provided as well as identifying gaps and corrective actions with existing knowledge content.

You will build solid relationships with customer engineering, product management, and education teams to ensure information related to product releases, known issues, best practices, and troubleshooting processes are accessible internally and externally. This knowledge will also be critical for our AI Agent strategy to provide our customer and partners information they require to ensure their success with Planet products and services.

This is a full‑time, hybrid role which will require you to work from our Berlin or Haarlem office 3 days per week.

Impact You’ll Own

• Knowledge acquisition, organization, and Knowledge Base management.
• Knowledge Management Strategy and Implementation.
• AI Agent management including monitoring, review, and optimization of agent responses to identify and correct issues with accuracy and relevance of recommendations.
• AI Customer and User Engagement.
• Design, scope and create custom AI Agents.
• Ethical KM/AI Practices.
• Translate complex information: They simplify technical concepts and translate them into clear, concise language for diverse audiences (technical and non‑technical).
• Data Management and Governance.
• Build solid relationships with partner teams including engineering, Customer Success, sales, and product management.

What You Bring

• 4+ years of knowledge management and technical writing experience.
• Bachelor’s degree in Computer Science, Computer Engineering, or equivalent.
• Solid understanding of AI, machine learning, and natural language processing (NLP).
• Experience creating/using AI Agents and familiarity with AI agent architectures.
• Familiarity with scripting languages (JavaScript, Python, Perl) and GIS applications (ESRI, QGIS).
• Experience with geo‑spatial data, satellite imagery, and remote sensing.
• Experience with Zendesk, JIRA, or comparable ticketing systems.
• Excellent communication and interpersonal skills with the ability to clearly articulate technical solutions.
• Ability to translate AI capabilities into tangible business value and analyze outputs.

What Makes You Stand Out

• Customer‑focused mentality and proactive problem‑solving skills.
• Exceptional ability to organize complex issues and situations and strong attention to detail.
• Ability to excel under stress.
• Collaborative mindset with strong relationship‑building skills.
• Multilingual proficiency.

Benefits While Working at Planet

• Paid time off including vacation, holidays and company‑wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

Application Deadline

October 1, 2026 by 11:59p / 23:59 CET (Central European Time)

EEO statement

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.