Key Retailer Field Service Executive

CHEP; Netherlands; On-site; EUR 55,000 - 90,000; Full time

Benefits offered by this job

Laptop

Mobile phone with contract

Company car

13th month

27 days annual leave

Pension scheme

Job summary

CHEP in the Netherlands is seeking a Field Service Executive to manage and develop relationships with key retail customers. You will work closely with a Key Account Manager to deliver outstanding customer service, operational excellence, and commercial success.

You will liaise between customers, operations, supply chain and CHEP stakeholders to ensure assets move efficiently and are recovered cost-effectively. This role offers a development path toward a future KAM position.

Qualifications

• Experience in customer-facing roles and delivering service excellence.
• Ability to interpret data and translate insights into actions.
• Strong stakeholder management and communication skills.

Responsibilities

• Serve as the primary operational contact for a portfolio of retail accounts.
• Build strong relationships with customer operational teams and distribution center stakeholders.
• Collaborate with the Key Account Manager to deliver a seamless customer experience.
• Support customer meetings, business reviews, and performance discussions.

Skills

Customer facing

Data interpretation

Stakeholder mgmt

Dutch & English

Cross-functional teamwork

Job description

As a Field Service Executive (FSE) within the Key Retail team, you will play a critical role in managing and developing CHEP's relationships with key retail customers across the Netherlands. You will work in close partnership with a Key Account Manager (KAM), forming a dedicated customer-facing tandem responsible for delivering exceptional customer service, operational excellence, and commercial success.

While the Key Account Manager focuses on the commercial relationship and strategic account development, the Field Service Executive owns the day-to-day operational management of the account. You will act as the link between the customer, operations, supply chain, and internal stakeholders, ensuring that CHEP's assets move efficiently through the supply chain and are returned in a timely and cost-effective manner.

This role offers an excellent development opportunity for ambitious professionals who aspire to grow into a future Key Account Manager position.

Key Responsibilities

Customer Account Management

• Serve as the primary operational contact for a portfolio of retail accounts.
• Build strong working relationships with customer operational teams and distribution center stakeholders.
• Collaborate closely with the Key Account Manager to deliver a seamless customer experience.
• Support customer meetings, business reviews, and performance discussions.

Operational Excellence & KPI Management

• Proactively monitor account performance against agreed KPIs and identify opportunities for improvement.
• Analyze customer and asset-flow data to identify trends, inefficiencies, and risks.
• Drive corrective actions to improve asset recovery, reduce losses, and optimize cycle times.

Field Engagement & Distribution Center Visits

• Conduct regular visits to customer distribution centers and operational sites.
• Observe and assess operational processes related to CHEP asset handling.
• Identify opportunities to drive growth, improve asset efficiency, reduce losses.

Cross-Functional Coordination

• Proactively coordinate with internal teams including Supply Chain, Logistics, Finance, and Commercial Sales.
• Take ownership of resolving customer issues and driving actions to completion.
• Act as an internal advocate for customers while balancing business priorities.
• Contribute to a culture of continuous improvement within the broader Retail team.

** YOUR MISSION ** – WHAT WILL YOU DO? *

In this role, you will:

• Develop trusted relationships with customers and operational stakeholders.
• Consistently improve customer KPIs and operational performance.
• Drive actions internally and externally to ensure results are delivered.
• Work seamlessly with your Key Account Manager as one customer-facing team.
• Demonstrate the capability and ambition to grow into a commercial account management role over time.

** WHAT WE ARE LOOKING FOR **

• Growth mindset
• Proactive, driven, independent, and accurate
• Ability to interpret data and translate insights into actions.
• Excellent communication and stakeholder management skills.
• Experience in customer-facing roles is a plus
• Ability to manage multiple priorities and work effectively across different functions.
• Strong problem-solving skills and a hands-on approach.
• Business insight and interest in technological trends
• Strong command of Dutch & English

** WHAT WE OFFER **

• Working hours of 40 hours per week
• A holiday allowance of 8% to be paid in the month of May
• A 13th month
• 27 days of annual leave
• A laptop
• A mobile phone with a corresponding contract
• A company car in alignment with the Car Policy (In case of a company car a temporary car will be provided at start)
• A net expense allowance of €158.83 per month worked
• A net compensation for telework of € 60.00 per month worked
• Mandatory membership of the pension fund for BPFVlakglas and APF Centraal Beheer
• Possibility to join our collective WIA insurance to cover the WIA shortfall
• Participation in the CHEP bonus plan applicable to the allocated band (band II = 10%). This pro rata the number of months worked at CHEP in the current fiscal year.