Key Account Manager (m/f/d)

Elevatic Software GmbH; Netherlands; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Elevatic Software GmbH in the Netherlands is seeking a Key Account Manager to own renewals, expansions, and day-to-day marketplace requests, working closely with the Head of Customer Success from day one.

You will lead commercial relationships, forecast accurately, and help shape how the post-sales function scales as the team grows, collaborating across the Atlassian marketplace ecosystem.

Qualifikationen

• Proven commercial experience in sales, account management, or customer success.
• Strong self-starter mindset with ability to operate in ambiguity.
• Experience running negotiations and renewals independently.
• Fluent English required; German is a plus.

Aufgaben

• Own renewals and expansions for a portfolio of customers.
• Identify and close upsell opportunities across the app portfolio.
• Handle inbound commercial requests including quotes, pricing, and licensing.
• Partner with Customer Success and Support for a joined-up customer experience.
• Maintain accurate CRM data and reliable commercial reporting.
• Help build scalable processes, templates and playbooks.

Kenntnisse

Commercial experience

Self-starter

Negotiations

Fluent English

German helpful

Atlassian marketplace experience

Jobbeschreibung

This Is Us

Elevatic builds apps for the Atlassian ecosystem across Confluence, Jira and Bitbucket.

What To Expect

We are building our post-sales organisation, and this Key Account Manager role is one of the first commercial hires on that team.This role is based in the Netherlands to facilitate close collaboration with the team’s manager in shaping this new function.

You will own commercial relationships with customers across renewals, expansion and day-to-day marketplace requests, while shaping how the function works as it grows. You will work closely with the Head of Customer Success from day one.

In addition to the base salary, the role includes a performance-based variable compensation component, offering additional earning potential based on results.

Your Mission

• Own renewals and expansion for a portfolio of customers, and forecast them accurately.

• Identify and close upsell and cross-sell opportunities across our app portfolio.

• Handle inbound commercial requests, including quotes, pricing and licensing questions, invoicing and renewal paperwork.

• Partner with Customer Success and Support so customers get one joined-up experience.

• Keep CRM data clean and commercial reporting reliable.

• Help build the processes, templates and playbooks that let the function scale.

Your Profile

• Proven commercial experience: you have owned a number in sales, account management or commercial customer success.

• A genuine self-starter mindset: you are comfortable with ambiguity and enjoy building structure.

• Senior practical experience: you have run negotiations and renewals independently.

• Fluent English is required.

• German is nice to have.

• Atlassian Marketplace experience is nice to have.

Good Reasons to Join Us

• Founding role with real influence – help shape how the commercial post-sales function is built.

• Close collaboration with the Head of Customer Success – work together from day one to build the foundations for growth.

• Atlassian ecosystem focus – work with apps across Confluence, Jira and Bitbucket.

• Clear commercial ownership – own renewals, expansion and the day-to-day commercial relationship with customers.