Junior On-Site Technician – Audio Visual & Video Conferencing - English speaking

Kinly’s Global Services; Netherlands; On-site; EUR 45,000 - 51,000; Full time

Job summary

Kinly’s Global Services in Breda, North Brabant, invites applications for a Junior On-Site Technician – Audio Visual & Video Conferencing. You will be responsible for in-room and remote support, ensuring smooth delivery of managed VC services and collaborating with the Kinly service delivery team.

The role requires tier 1-2 troubleshooting, setup of multi-room events, training client personnel, and maintaining equipment with major VC platforms such as Teams, Webex and Zoom.

Qualifications

• Fluency in English is essential.
• Experience with videoconferencing standards.
• Ability to troubleshoot AV conferencing systems.
• Experience with major videoconferencing equipment (Teams, Webex, Zoom) and codecs (Cisco, Poly) and control systems (Crestron).

Responsibilities

• Undertake tier 1-2 troubleshooting of non-functional AV equipment.
• Assist in set-up and support of multi-room events.
• Escalate technical issues and conduct break-fix as needed.
• Assist in preventative maintenance checks.
• Provide basic training of equipment to client personnel.
• Own responsibility for endpoint success in designated region including updates, onboarding, testing and training.
• Communicate with end users to diagnose and resolve issues.
• Participate in root-cause analysis to resolve trouble tickets.
• Suggest process improvements to better assist customers.

Skills

English fluency

Troubleshooting AV systems

Customer service

Professionalism

Tools

Teams

Webex

Zoom

Cisco codecs

Poly codecs

Crestron MCU/Control systems

Job description

Role: Junior On-Site Technician – Audio Visual & Video Conferencing

Contract: Permanent, Full-Time

Hours: 8am – 5pm Monday - Friday

Location: Breda, North Brabant

Salary: €4.000 – €4.600 per month, plus company benefits

Kinly is a unified global leader in collaboration, systems integration, and managed services. We focus on transforming workspaces, simplifying complexity, and empowering people. Our in-house expertise includes AI-powered room monitoring, 24/7 support, and a unique enterprise service layer, enabling us to operate with even greater agility, efficiency, and precision.

As our business and client base continues to develop further, we now have a new opportunity for a proven AV / VC Technician to join our global client site to be responsible for in room and remote resolution support ensuring smooth delivery of their Managed Videoconferencing Service.

The position will need to be engaged with this key customer, act as a liaison between customer and the entire Kinly service delivery team and will be responsible for measuring customer satisfaction, identifying areas of service improvement, delivering solutions and implementing long term improvement plans across the customers’ on-site support team.

Key Responsibilities

• Undertake tier 1-2 troubleshooting of any non-functional AV equipment
• Assist in the set-up and support of high level multi-room events
• Escalate any technical issues found in the rooms and conduct break fix accordingly
• Assist in preventative maintenance checks
• Provide basic training of equipment to client personnel
• Own responsibility for endpoint success in the designated region to include software updates, firmware upgrades, onboarding, testing, and end user training
• Communicate with end users to assist with diagnosing and resolving issues
• Assist in the set up and support of high level, multi room events
• Participate in root-cause analysis of technical issues to assist with the resolution of trouble tickets
• Update and recommend processes and procedure changes to better assist customers and resolve issues

Skills & Experience

• Fluency in English is essential
• Working knowledge of videoconferencing standards
• Ability to troubleshooting of AV Conferencing systems
• Working experience with major videoconferencing equipment such as:
  • Teams, Webex, Zoom etc
  • Codec’s Cisco, Poly
  • MCU and control systems from Cisco, Poly, Crestron
• High levels of professionalism, integrity & interpersonal skills
• Exceptional customer service skills
• Must be willing to complete background checks and drug tests required by current or future contracts

Accessibility & Support

If you are selected for an interview and require reasonable accommodations, please inform the Talent Acquisition team when scheduling the interview.

Equal opportunities

Kinly is committed to equal employment opportunities. All qualified candidates will be considered regardless of gender, age, gender identity, pregnancy, colour, national origin, sexual orientation, disability, religion, or any other protected characteristic. We look forward to receiving your application.