(Junior) ICT Support Specialist

DooH Group; Oude Meer; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Travel expense reimbursement

Pension scheme

25 vacation days

Lunch provided twice a month

Informal working environment

Job summary

DooH Solutions & Services in the Netherlands specializes in digital signage. We support clients by ensuring their digital assets run smoothly and remotely resolve issues.

You will communicate with field engineers, handle tickets, and document all actions in our ticketing system. We offer 32–40 hours per week in an informal environment, with a market-based salary and additional benefits including travel reimbursements and a pension scheme.

Qualifications

• MBO level 3 IT education or equivalent.
• Knowledge of Windows and IP networks.
• Strong communication skills and willingness to learn.

Responsibilities

• Support daily digital assets for clients and remotely resolve malfunctions.
• Coordinate with field engineers to assist remotely.
• Handle incoming emails and phone calls and create tickets.
• Configure equipment and set up VPN tunnels for field work.
• Document activities in the ticketing system.

Skills

Windows

IP networks

Communication skills

Learning mindset

Education

MBO level 3 IT

Job description

Do you enjoy the challenge of ensuring that all digital assets of our clients function optimally? Do you have an IT education, or are you highly motivated to learn and interested in IT? Then please keep reading.

Who are we

We are DooH Solutions & Services, and in short, we are specialists in digital signage. For our clients, we handle everything related to the installation, maintenance, and removal of digital screens and LED installations such as billboards.

What will you do

• Together with your colleagues in the support department, you ensure that all digital assets of our clients are checked daily and you remotely resolve any malfunctions.
• You regularly communicate with field engineers to support them remotely.
• You handle incoming emails and phone calls and create tickets for them.
• You configure equipment, set up VPN tunnels, and ensure everything is ready for the field engineers.
• You record everything you do in our own ticketing system.

What we expect

• You are available for 32–40 hours per week;
• You are solution-oriented;
• You have strong communication skills;
• You are motivated to continue learning and developing yourself;
• You have completed at least an MBO level 3 education (an IT-related education is a plus);
• You have knowledge of Windows and IP networks.

What we offer

• Market-based salary;
• 25 vacation days per year (based on full-time employment);
• Travel expense reimbursement;
• Pension scheme;
• An informal working environment;
• A shared lunch provided by DooH twice a month.