Japanese-Speaking Travel Support Specialist (24/7)

Agoda Company Pte. Ltd.; Amsterdam; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Competitive compensation

Annual discretionary bonus

Health insurance

Visa sponsorship

Job summary

Agoda is seeking a Support Associate to join our Customer Experience team, delivering high-quality service to guests and partners in a 24/7 shift model. You will handle inquiries across Agoda products, including hotels, flights, and activities, while maintaining strong communication in Japanese and English.

Ideal candidates will excel in a fast-paced environment, demonstrate problem-solving skills, and collaborate with teams to drive improvements.

Qualifications

• Fluent in Japanese and English; JLPT N1 level or equivalent required.
• Experience in customer support or service roles is preferred.
• Comfortable working in a fast-paced, high-volume environment.

Responsibilities

• Deliver excellent customer service via phone, email, and live chat.
• Support Agoda products (Hotels, Flights, Activities) after training.
• Handle high volume inquiries with professionalism and accuracy.
• Meet individual and team KPIs and goals.
• Contribute to self-service improvements and process optimizations.
• Perform office-based administrative duties when required.
• Maintain confidentiality of customer information at all times.

Skills

Customer focus

Japanese language

English language

Problem solving

Time management

Communication skills

Teamwork

Tools

CRM systems

Ticketing software

Job description

Agoda is seeking a Support Associate to join our Customer Experience team, delivering high-quality service to guests and partners in a 24/7 shift model. You will handle inquiries across Agoda products, including hotels, flights, and activities, while maintaining strong communication in Japanese and English.

Ideal candidates will excel in a fast-paced environment, demonstrate problem-solving skills, and collaborate with teams to drive improvements.