Guest Service Associate

Hyatt; Putten; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive training

Language allowance for TOEIC scores

Holiday and New Year allowances

Work-life balance

Job summary

A global hospitality company in Gelderland, Netherlands, is seeking an entry-level employee for its Global Care Center. The role involves assisting customers with hotel reservations and inquiries, with comprehensive training provided. Ideal candidates should possess strong communication skills in Japanese, with English proficiency being a plus. The position promotes a healthy work-life balance, with no night shifts and additional allowances for holidays.

Qualifications

• No prior experience required, comprehensive training provided.
• TOEIC score of 800 or higher is eligible for a language allowance.

Responsibilities

• Handle reservation arrangements for Hyatt hotels worldwide.
• Respond to customer inquiries via phone, emails, and chat.
• Provide support to loyalty program members.

Skills

Strong communication skills in Japanese

English proficiency

Job description

Organization

グローバル コンタクト センター - 日本（Hyatt Global Care Center）

概要

ハイアットの総合予約センター（コールセンター）での予約手配業務です。主に日本在住のお客様に対して世界中のハイアットグループホテルの予約の手配や、お問い合わせ対応、会員のお客様からのお問い合わせに対応していただきます。未経験の方もしっかりサポートいたします（座学でのトレーニング、OJTも充実しています）。夜勤はなし、残業はほとんどなく、ワークライフバランスがとりやすい環境です。祝日や年末年始のシフト手当やTOEIC800点以上のスコアをお持ちの方へ語学手当の支給など、手当が充実しています。

Join the globally expanding Hyatt Global Care Center and support guests with their hotel reservations. This role primarily involves assisting customers residing in Japan with booking accommodations at Hyatt Group hotels worldwide, responding to general inquiries, and providing support to World of Hyatt loyalty program members.

Key Responsibilities

• Handle reservation arrangements for Hyatt hotels around the world
• Respond to customer inquiries via phone, emails and chat
• Provide support to loyalty program members

Qualifications

• No prior experience required—comprehensive training provided (classroom and on-the-job training)
• Strong communication skills in Japanese; English proficiency is a plus
• TOEIC score of 800 or higher is eligible for a language allowance

Work Environment & Benefits

• No night shifts
• Minimal overtime, promoting a healthy work–life balance
• Additional allowances for working on national holidays and during the New Year period

適格性

• 未経験者可。
• 日本語及び英語でのコミュニケーション力、ホスピタリティ業界経験者優遇。
• 接客が好きな方、旅行好きな方歓迎。
• 日本での就労許可のある方。

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality