Global Head, People Services & Help Desk

Agoda Company Pte. Ltd.

Amsterdam

On-site

EUR 150,000 - 190,000

Full time

2 hours ago

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Benefits offered by this job

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Job summary

Agoda is seeking an Associate Director, Head of People Services & Help Desk to lead the global employee support model. The role spans Tier 1 Help Desk, Tier 0 self-service, and Global People Relations Services, with a focus on scalable, high-quality service delivery across the organization.

You’ll oversee a broad scope including onboarding, data management, benefits, mobility, and lifecycle support, partnering with HR, Legal, and Compliance to ensure governance and excellence in employee

Qualifications

Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or related field.
10+ years of relevant experience across HR shared services, employee services, People operations or related functions.
Experience leading managers and multiple service teams in a fast-paced environment.

Responsibilities

Lead the People Services front door, Tier 1 support, Tier 0 self-service, and relation with specialist teams.
Define how employees access support across People topics with a seamless, trusted experience.
Build and monitor service standards, KPIs, and governance across service operations.
Own the operating interfaces across Tier 1, People Relations, and specialist teams to ensure smooth workflow.