ITOM and CMDB solution Architect

Tata Consultancy Services; Amsterdam; On-site; EUR 75,000 - 95,000; Full time

Job summary

A leading IT services company in Amsterdam is seeking a Mid-Senior level ServiceNow Solutions Architect. The role involves leading technical implementations, collaborating with diverse teams, and designing solutions aligned with best practices. Ideal candidates will have hands-on experience with ServiceNow, ITOM, and ITSM processes. Competitive compensation is offered, along with opportunities for professional development.

Qualifications

• Mid-Senior level position requiring hands-on ServiceNow expertise.
• Strong background in ITIL processes and ITOM/ITSM implementations.
• Experience in designing solutions and architecture for IT services.

Responsibilities

• Lead technical implementations across ITOM and ITSM.
• Collaborate with diverse teams for timely responses to clients.
• Design custom performance analytics, reports, and dashboards.

Skills

Strong communication

Presentation skills

Analytical skills

Problem-solving skills

Tools

ServiceNow

CMDB

Cloud Management

Job description

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About TCS

Tata Consultancy Services (TCS) is a global leader in IT services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensive industry expertise, and a global network of innovation and delivery centers.

TCS operates on a global scale & has over 6,08,985 of the world’s best-trained consultants representing 152 nationalities in 53 countries. TCS established its presence in the Netherlands in 1992 and works with leading Dutch Customers across industry sectors, including several NL20 companies. TCS has been ranked #1 in customer satisfaction, among IT services providers in the Netherlands in a survey by Whitelane Research and is recognized as a Top Employer in the Netherlands, Europe & also Global by the Top Employers Institute

For more information, visit www.tcs.com

Key responsibilities:

• ITOM : Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
• CMDB Management: Experience with CMDB design, architecture and implementations with a fair understanding of ServiceNow CMDB model and extensions.
• Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules
• ITSM: Experience in implementing ITIL processes (Incident, Problem, Change Management, etc.) in ServiceNow
• Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems
• App Engine : Expertise in Custom module implementations
• Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting
• Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features
• CTAs/ ServiceNow Certified Candidates Preferred

Requirements Gathering and Process Mapping:

• Conduct workshops with business and IT stakeholders , gather requirements, translate them into functional features.
• Understand business needs and map them to ServiceNow capabilities, ensuring streamlined ITOM and ITSM processes and systems aligned to industry best practices and standard.

Solution and Architecture Design:

• Design ServiceNow ITOM and ITSM architecture collaborating with business teams and development teams
• Define data; models, integrations, workflows, and UI experiences across ITSM and ITOM modules

Implementation:

• Lead and govern technical implementations across ITOM ( Discovery, Service Mapping, Visibility) and ITSM (Incident, Problem, Change, Request, CMDB) and CSM (Case Management, Entitlements, Contracts).
• Ensure delivery aligns with defined architecture and standards.
• Provide oversight on ServiceNow configuration, customization, and integrations.
• Work effectively with geographically diverse teams (offshore) to deliver timely responses to clients and client account teams
• Design custom and out-of-the-box performance analytics, reports, and dashboards
• Guide and mentor development teams, BA teams, and platform administrators.
• Create knowledge artifacts and reusable design templates.
• Stay updated with new ServiceNow releases and ensure roadmap alignment.
• Support the pre-sales team with solutioning and effort estimation.
• Provide product demos and support proof of concepts as required
• Identify opportunities in customer landscape and advise customers on ServiceNow solution adoption roadmap

Must Have Skills/Knowledge:

• Strong communication, presentation and interpersonal skills
• Strong analytical and problem-solving skills

Privacy Notice

Privacy Note: https://ibegin.tcs.com/iBegin/privacy-notice

Tata Consultancy Services (TCS) is an equal opportunity employer. We truly believe that employing a diverse workforce is pivotal to our success. Please note, recruiting decisions are always based on applicant’s skills, competencies & experience and potential fitment to the available role

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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