ITAD Account Manager

Hewlett Packard Enterprise; Amstelveen; On-site; EUR 65,000 - 90,000; Full time

Job summary

Hewlett Packard Enterprise is seeking an ITAD Account Manager to drive growth and manage customer relationships across the EMEA region for IT Asset Disposition services. You will act as the primary contact for channel partners and direct customers, identifying opportunities and delivering secure, compliant disposition solutions.

In this role you will collaborate with internal teams to position HPE Financial Services as a trusted advisor in technology lifecycle management, maximizing value

Qualifications

• Proven experience in account management or sales within IT services or ITAD.
• Understanding IT hardware lifecycle and asset disposition processes.
• Experience managing customer relationships and commercial contracts.
• Proficiency with CRM systems and Microsoft Office applications.

Responsibilities

• Grow and manage a portfolio of ITAD customers in EMEA.
• Build relationships with key stakeholders and drive service expansion.
• Prepare proposals, quotations, and service agreements.
• Ensure customer satisfaction, retention, and informed reporting.

Skills

Account management

Sales

CRM systems

Microsoft Office

ITAD domain knowledge

Tools

CRM software

Job description

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

ITAD Account Manager

Job Summary

The ITAD Account Manager is responsible for driving growth and managing customer relationships related to IT Asset Disposition (ITAD) services in EMEA region, supporting HPE, Channel partners and direct customers. Acting as the primary customer contact, the role focuses on developing trusted relationships, identifying new business opportunities, and delivering secure, compliant, and environmentally responsible IT asset disposition solutions

Through strong collaboration with internal teams, partners, and customers, the ITAD Account Manager helps position HPE Financial Services as a trusted advisor in technology lifecycle management, supporting customers in maximising value recovery, reducing environmental impact, and achieving their sustainability goals.

Key Responsibilities

Account Management

• Manage and grow a portfolio of ITAD customers.
• Build strong relationships within HPE and key stakeholders and decision-makers.
• Conduct regular business reviews and identify opportunities for service expansion.
• Ensure high levels of customer satisfaction and retention.

Business Development

• Identify and pursue new qualified ITAD business opportunities.
• Develop proposals, quotations, and service agreements.
• Achieve sales targets and revenue objectives.
• Collaborate with marketing and sales teams on lead-generation activities.

Project Coordination

• Work closely with operations teams to ensure successful project delivery.
• Monitor project timelines, customer requirements, and service levels.

Compliance & Risk Management

• Ensure adherence to ITAD industry standards and regulations.
• Support customers with data security and environmental compliance requirements.
• Maintain knowledge of certifications, & industry trends

Reporting & Analysis

• Prepare customer reports, asset recovery summaries, and sustainability metrics.
• Track account performance and profitability.
• Maintain accurate CRM and customer records.

Required Qualifications

• Experience in account management, sales, IT services, or ITAD.
• Understanding of IT hardware lifecycle management.
• Experience managing customer relationships and commercial contracts.
• Proficiency in CRM systems and Microsoft Office applications.

Skills & Competencies

• Excellent communication and presentation skills.
• Strong negotiation and relationship-building abilities.
• Project management and organizational skills.
• Commercial awareness and sales acumen.
• Knowledge of data security and sustainability practices.
• Ability to manage multiple customer accounts simultaneously.

Preferred Qualifications

• French Language speaker

Key Performance Indicators (KPIs)

• Margin Contribution
• New business opportunities generated.

Typical Career Path:

ITAD Account Manager Senior Account Manager Strategic Account Manager Business Development Manager ITAD Sales Director.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job

Sales

Job Level

Expert

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.