IT Technical Support Specialist

Oshkosh Corporation, Inc.; Hoofddorp; On-site; EUR 42,000 - 62,000; Full time

Job summary

JLG, an Oshkosh company, in Hoofddorp, Netherlands, seeks a Technical Support Specialist to manage end-user IT support across desktops, laptops, thin clients, mobile devices and conferencing equipment, ensuring productivity in office and manufacturing environments.

The role requires an Associate degree and 3+ years in desktop support, with knowledge of networking and hardware. It is 100% on-site in Hoofddorp, with occasional travel for projects and maintenance.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Engineering or equivalent.
• Three (3) or more years of experience in desktop support, service desk or related experience.
• Knowledge of networking protocols.
• Knowledge of computer hardware.
• Ability to install, maintain and troubleshoot computer hardware and software.
• Ability to work off hours when needed.
• Ability to travel for projects, maintenances, and site survey support.
• This job will be 100% on-site in Hoofddorp, The Netherlands.

Responsibilities

• Resolve moderately complex problems experienced by end-users with company PCs, conference rooms, printers, thin clients, mobile devices, barcode printers and scanners.
• Procure, configure, and test computer hardware and software to fulfill requests.
• Provide timely resolution of moderately complex problems or escalations on behalf of the end user.
• Provide cases status updates to management and end users.
• Interact with third party service providers to resolve problems and fulfill requests.
• Evaluate requests for new software solutions.
• Monitor, gather, and provide recommendations for issues regarding product and technical support functions.
• Take part in projects including working off hours and travel.

Skills

End-user support

Communication

Travel ability

Education

Associate’s degree in IT/CS/Engineering

Bachelor’s degree in IT/CS/Engineering

Tools

Windows 7/10

MS Office (Word/Excel/PowerPoint/SharePoint)

WebEx / MS Teams conferencing

Printers/Scanners hardware

Job description

About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

Job Summary

The Computer Services team manages computing platforms for the enterprise including desktop, laptop, thin-computing, mobile devices, digital signage, conference equipment, and workstation peripheral devices in the office and manufacturing environments. As a member of this team, the Technical Support Specialist will work with end-users to address Information Technology client side problems and requests impacting end-user productivity.

Essential Duties and Responsibilities

• Responsible for resolving moderately complex problems experienced by end-users working with company PCs, conference rooms, multi-function printers, thin client terminals, mobile devices, bar-code label printers and scanners.
• Procures, configures, and tests computer hardware and software to fulfill requests.
• Provides timely resolution of moderately complex problems or escalations on behalf of the end user.
• Provide cases status updates to management and end users.
• Interacts with third party service providers to resolve problems and fulfill requests.
• Evaluate requests for new software solutions.
• Monitor, gather, and provide recommendations for issues regarding product and technical support functions that affect diagnostics, quality, tooling, computer communication, etc.
• Perform tasks as assigned by the Project manager in compliance with End-Users Standards.
• Taking part in projects which incl. working off hours and travel.
• Must be able to work independently.
• Self-directed and flexible in work routine to accommodate fluctuating workflow, which includes regular interruption.
• Must have the ability to break down complex technical explanations for non-experts.

Minimum Qualifications

• Associate’s degree in Information Technology, Computer Science, Engineering or equivalent.
• Three (3) or more years of experience in desktop support, service desk or related experience.
• Knowledge of networking protocols.
• Knowledge of computer hardware.
• Ability to install, maintain and troubleshoot computer hardware and software.
• Ability to work off hours when needed.
• Ability to travel for projects, maintences, and site survey support.
• This job will be 100% on-site in Hoofddorp, The Netherlands.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering or equivalent.
• Relevant industry recognised certifications (Certified Microsoft Technology Associate (MTA) - IT Infrastructure, Certified ITIL Foundation, etc.).
• Experience working with video and audio conferencing (WebEx, MS Teams), end user services certificate management, and physical security systems.
• Experience working with Windows 7/10, imaging, networking and troubleshooting.
• Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
• Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications.
• Ability to effectively communicate at all levels of the organization.
• Ability to work in a team environment.
• Strong organisational skill with exceptional follow through and attention to detail.
• Strong time-management and prioritisation skills, able to multi-task and prioritise competing requirements and meet deadlines.
• Ability to work in a fast-paced environment where requirements are constantly changing.

Advance your career by advancing the world. For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference‑makers working together to build, serve and protect people and communities around the world. From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you. Oshkosh is a global company that designs and manufactures some of the world’s toughest specialty and access equipment under the brands of JLG®, Hinowa, Power Towers, Pierce®, MAXIMETAL™, Oshkosh® Defense, McNeilus®, IMT®, Jerr‑Dan®, Frontline™ Communications, Oshkosh® Airport Products, Oshkosh® AeroTech™ and Pratt Miller.