IT Systems Engineer

Bugaboo International; Amsterdam; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working

Bonus plan

Pension plan

Home office budget

Wellbeing programs

Global team exposure

Job summary

Bugaboo International in Amsterdam seeks an IT System Engineer to deliver secure, reliable, and scalable infrastructure across identity, cloud, and networks. You will strengthen Zero‑Trust posture, modernize Azure/O365, and ensure resilient global connectivity.

Responsibilities include handling incidents, administering O365, monitoring and runbooks, and collaborating with MDR/SOC to remediate threats. Great documentation and ISO27001/ITIL compliance are essential.

Qualifications

• Hands-on experience operating enterprise security controls (MFA, CA) and cloud services (Azure/O365).
• Proven track record managing 2nd/3rd-line incidents and changes with strong documentation.
• Familiarity with ISO27001 processes and ITIL service management.

Responsibilities

• Resolve complex incidents and changes in security, cloud, and network domains; escalation point for Service Desk.
• Administer O365 workloads and related security/identity policies.
• Maintain monitoring, backups, patching, and runbooks; ensure documentation quality.
• Collaborate with MDR/SOC providers to triage threats and participate in post-incident reviews.
• Document standards and drive ISO27001/ITIL compliance; communicate with stakeholders.
• Participate in on-call/maintenance windows and provide clear updates.

Skills

MFA & CA

Azure

O365

Incident management

ITIL

ISO27001

Documentation

Stakeholder communication

Azure AD

Education

AZ-104 / AZ-305 certification

SC-200 / SC-300 certification

ISO27001 knowledge

Tools

Meraki

Cisco wireless

EDR tools

SASE/SD-WAN

Job description

At Bugaboo, we’ve been revolutionizing parenting products since 1999, setting the standard for premium design, durability and functionality in strollers and beyond. As pioneers in our field, we didn’t just create products. We sparked a global movement, redefining what parents could expect from everyday essentials. Today, we’re proud to be an iconic brand in our sector, trusted by families worldwide.

Innovation, design, sustainability, and quality are at the heart of everything we do, and our award-winning products are a testament to our commitments. Designed for the future and crafted to empower families, Bugaboo products are made in our very own factory, ensuring unrivalled craftsmanship and testing beyond industry quality and safety standards.

But we believe success must go hand in hand with responsibility. Sustainability is part of our core mission. That’s why we’ve pledged to achieve net zero CO2 emissions by 2035, and our B Corp Certification™ reflects our commitment to accountability, transparency, and creating products with a smaller environmental impact. For our people, we’re fostering a culture where diversity thrives, and everyone can be themself, feels heard, valued, and included.

Passionate about unlocking potential as an IT System Engineer?

Purpose

Deliver secure, reliable, and scalable infrastructure services across identity, cloud, and networks. You’ll strengthen our Zero‑Trust posture, modernize platforms (especially Azure/O365), and ensure resilient connectivity for global teams.

Key Working Areas

• Security & Compliance
  Operate and improve enterprise security controls (MFA, Conditional Access, cert‑based auth), coordinate with MDR/SOC partners, and embed ISO27001 processes across operations
• Cloud Platforms (Azure & O365)
  Administer and optimize Azure hosting and O365 services; execute recurring activities (monitoring, backups, upgrades, maintenance); support functional changes from a technical perspective
• Identity & Access Management
  Maintain strong identity controls and policies (e.g., Entra ID), ensuring end‑to‑end access control and user experience
• Service Management (ITIL)
  Own 2nd/3rd‑line incidents and changes; drive problem management and documentation quality; act as main technical contact for the user community.
• Infrastructure Modernization & Cost Optimization
  Champion “less hardware, more cloud/IaaS,” optimizing licensing, lifecycle, and visibility while meeting performance/SLA targets

Responsibilities (What you’ll do)

• Resolve complex incidents and change requests in security, cloud, and network domains; serve as escalation point for Service Desk
• Administer O365 workloads (Exchange Online, Teams, SharePoint/OneDrive) and related security/identity policies.
• Maintain monitoring, backup, patching, and configuration baselines across platforms; keep runbooks current.
• Collaborate with MDR/SOC providers to triage, respond, and remediate threats; contribute to post‑incident reviews
• Document standards/policies and drive adherence (ISO27001; ITIL incident/change/problem).
• Participate in on‑call/maintenance windows and deliver clear stakeholder communication.

Qualifications

Must‑have

• Hands‑on experience operating enterprise security controls (MFA, Conditional Access), cloud services (Azure, O365).
• Proven track record managing 2nd/3rd‑line incidents and changes; strong documentation and stakeholder communication.
• Familiarity with ISO27001 processes and ITIL service management
• Relevant certifications (e.g., AZ‑104/AZ‑305, SC‑200/SC‑300)

Good to have

• Networking (LAN/WLAN, SD‑WAN/SASE) skills
• Experience with Meraki/Cisco wireless/LAN, SASE/SD‑WAN, EDRs

Ways of Working & Competencies

• Ownership, Collaboration, Simplicity, Transparency (core competencies).
• Stakeholder management across global teams; pragmatic problem‑solving; documentation rigor; continuous improvement mindset

What we offer

• An enthusiastic team of friendly, driven colleagues with love for our mission and brand;
• An inspirational, inclusive, fast-growing international work environment in which you can make a difference and develop yourself further;
• Access to OpenUp (wellness hub) - monthly wellbeing webinars, individual coaching and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough;
• Holiday swap (you are free to exchange a public holiday for another day that is more important to you);
• Bicycle lease plan - a monthly contribution up to EUR 50 to support you in leasing a bicycle;
• Eligible to participate in Bugaboo’s bonus plan;
• Flexible and hybrid working and the opportunity to work from anywhere in the world 8 weeks of the year;
• A Bugaboo stroller when expecting a baby & Bugaboo friends & family of 20% discount;
• Paid parental leave for primary and secondary caregivers (based on eligibility);
• Day off on your Birthday & Day off for volunteering activities:
• 25 holiday days per calendar year and an additional day for every year of service (up to 5 years);
• Commuting reimbursement (Bugaboo refunds 100% of the public transport costs or 0,21 EUR per km travelling by car/bike/scooter-motor) .
• Work from home allowance plus home-office set up budget;
• A solid pension plan, disability insurance and discount on your supplemental healthcare insurance.