IT Application Specialist (PIM / APS)

Bugaboo International; Amsterdam; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Access to wellness hub

Bicycle lease plan

Flexible and hybrid working

Paid parental leave

25 holiday days

Job summary

Bugaboo International in Amsterdam is looking for a Junior IT Application Specialist to be the first point of contact for business applications. In this role, you will support users with their queries, manage incidents, and collaborate on application enhancements.

The ideal candidate should have 3-5 years of experience in application support, along with strong stakeholder management skills. Bugaboo offers a hybrid working model and numerous employee benefits, making it a great place to grow your career.

Qualifications

• 3–5 years of experience in IT Application Support, Application Management, or a similar role.
• Experience working with Product Information Management (PIM) and/or Advanced Planning & Scheduling (APS) applications.
• Strong experience interacting directly with business stakeholders.

Responsibilities

• Serve as the first point of contact for business stakeholders regarding PIM and APS applications.
• Provide functional support, incident management, and issue resolution for business-critical applications.
• Collaborate with internal IT teams, vendors, and business users to implement enhancements and resolve issues.

Skills

Application Support

Stakeholder Management

Requirements Gathering

Problem Solving

Incident Management

Education

3-5 years in IT Application Support

Experience with PIM and APS applications

Tools

Salsify

SO99+

Job description

As Bugaboo continues to grow, we are looking for a junior team member to be the first point of contact for business applications. You will support users with day-to-day questions and issues, resolve simple requests yourself, and triage more complex topics to internal experts or external vendors. Over time, you will grow into broader application administration and continuous improvement work across Business and IT.

About the Role

We are looking for an experienced IT Application Specialist to support and enhance our Product Information Management (PIM) and Advanced Planning & Scheduling (APS) applications. In this role, you will act as the primary liaison between business stakeholders and IT, ensuring that business needs are effectively translated into application improvements and support activities.

The ideal candidate has 3–5 years of experience in application support or business applications, strong stakeholder management skills, and exposure to PIM and APS platforms. Experience with Salsify and/or SO99+ is highly desirable.

Key Responsibilities

• Serve as the first point of contact for business stakeholders regarding PIM and APS applications.
• Provide functional support, incident management, and issue resolution for business‑critical applications.
• Gather, analyse, and document business requirements.
• Collaborate with internal IT teams, vendors, and business users to implement enhancements and resolve issues.
• Coordinate testing activities, including User Acceptance Testing (UAT).
• Monitor application performance and identify opportunities for process improvements.
• Manage application‑related change requests and ensure successful deployment of new functionalities.
• Create and maintain functional documentation, knowledge articles, and user guides.
• Deliver user training and support to business teams.

Required Qualifications

• 3–5 years of experience in IT Application Support, Application Management, or a similar role.
• Experience working with Product Information Management (PIM) and/or Advanced Planning & Scheduling (APS) applications.
• Strong experience interacting directly with business stakeholders.
• Excellent communication skills in English, both written and verbal.
• Experience in requirements gathering, incident management, and user support.
• Ability to work independently and manage multiple priorities in a fast‑paced environment.
• Strong analytical and problem‑solving skills.

Preferred Qualifications

• Hands‑on experience with Salsify (PIM platform).
• Experience with SO99+ (ToolsGroup) or other APS solutions.
• Knowledge of ITIL processes and service management practices.
• Experience working in Agile environments.
• Familiarity with supply chain, product management, or master data processes.

What we offer

• An enthusiastic team of friendly, driven colleagues with love for our mission and brand.
• An inspirational, inclusive, fast‑growing international work environment in which you can make a difference and develop yourself further.
• Access to OpenUp (wellness hub) – monthly wellbeing webinars, individual coaching and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough.
• Holiday swap (you are free to exchange a public holiday for another day that is more important to you).
• Bicycle lease plan – a monthly contribution up to EUR 50 to support you in leasing a bicycle.
• Eligible to participate in Bugaboo’s bonus plan.
• Flexible and hybrid working and the opportunity to work from anywhere in the world 8 weeks of the year.
• A Bugaboo stroller when expecting a baby & Bugaboo friends & family of 20% discount.
• Paid parental leave for primary and secondary caregivers (based on eligibility).
• Day off on your Birthday & Day off for volunteering activities.
• 25 holiday days per calendar year and an additional day for every year of service (up to 5 years).
• Commuting reimbursement (Bugaboo refunds 100% of the public transport costs or 0,21 EUR per km travelling by car/bike/scooter‑motor).
• Work from home allowance plus home‑office set up budget.
• A solid pension plan, disability insurance and discount on your supplemental healthcare insurance.