IT Support Technician L1 & L2 (m/w/d)

Everience Benelux; Amsterdam; On-site; EUR 30,000 - 42,000; Full time

Job summary

Everience Benelux is seeking an onsite IT Support Specialist to provide hardware, software, and network support for a large enterprise environment. You will install, configure, and maintain desktops, laptops, printers, and mobile devices, while managing user access via Active Directory and resolving service desk tickets within SLAs.

The role requires 1+ year of onsite experience, fluency in Dutch and English, and strong customer service and communication skills.

Qualifications

• Strong Windows, Office 365, and end-user support knowledge.
• Experience with Active Directory and service desk ticketing.
• ITIL-based incident and request handling in a large enterprise (400+ users).
• At least 1 year of onsite support and customer care.
• Fluent Dutch and English; strong communication and customer service skills.

Responsibilities

• Provide onsite technical support for hardware, software, and network issues.
• Install and maintain desktops, laptops, printers, and mobile devices.
• Troubleshoot Windows OS, Microsoft 365, and common enterprise apps.
• Manage user accounts and access in Active Directory.
• Respond to service desk tickets and meet SLAs.
• Support meeting room tech and AV equipment.
• Document incidents, solutions, and procedures.
• Basic network troubleshooting (LAN/Wi‑Fi).

Skills

Windows

Office 365

Active Directory

MS Teams

ITIL

Customer service

On-site support

Networking

Documentation

Job description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

• Provide onsite technical support for hardware, software, and network issues
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
• Manage user accounts, permissions, and access in Active Directory
• Respond to service desk tickets and ensure timely resolution within SLAs
• Support meeting room technology and AV equipment
• Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
• Document incidents, solutions, and procedures

Qualifications

• Good technical knowledge of workplace environment and end‑user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
• Monitoring and reporting of the production environment (dashboards, KPIs)
• Monitoring and improvement of procedures and documentationIncident and request processing (ITIL – ticket tracking)
• IT Support experience in a large enterprise environment (+ 400 users)
• At least 1 years of onsite support and customer care is required
• Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
• Motivation and real desire to improve and learn
• Organized, able to work independently, pragmatic, and hands‑on approach
• Spoken languages: DUTCH (fluent) AND English (fluent)

Additional Information

All our positions are open to both women and men and are, of course, open to people with disabilities.