Freelance Onsite PC Technician (m/w/d) first and second level support

Everience Benelux; Amsterdam; On-site; EUR 46,000 - 65,000; Part time

Job summary

Everience Benelux seeks an IT support professional in Amsterdam for Level 1 and Level 2 support. You will handle end-user support for Office applications, device onboarding, and onboarding users to IT tools, with escalation for more complex issues.

Required fluent Dutch and English, ability to work autonomously, and experience across L1/L2 IT support. This freelance role is based in Amsterdam with on-site work.

Qualifications

• Fluent in Dutch and English.
• Experienced in both Level 1 and Level 2 IT support.
• Comfortable working autonomously (no backup needed).

Responsibilities

• Level 1: end-user support for Office365 and device onboarding.
• Level 2: network-related and escalation for complex IT issues.

Skills

IT support (L1/L2)

Autonomous

Bilingual Dutch/English

Tools

Microsoft Entra ID (Azure AD)

ServiceNow

Deployment tools

Job description

Everience is an international consulting group delivering AI-augmented digital services. It combines expertise in digital transformation, artificial intelligence and data-based value creation, enabling companies to harness the potential of AI to support their businesses.

With a 4,000-strong workforce across 18 locations in France and around the world, the group helps its clients to transform their user experience and to secure and leverage their data, devising new applications and co-creating the businesses of tomorrow.

Our mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.

We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logistics

Everience operates in the Benelux and internationally and has 16 sites in Europe.

The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting...

Job Description

Key Responsibilities:

Level 1 Support:

• End-user support for Office applications, particularly Office 365
• Initial setup and deployment of new computers using internal tool - training will be provided
• Introduction and onboarding of users to company IT tools
• Printer support and troubleshooting

Level 2 Support:

• Support for network-related topics: firewalls, switches, and connectivity
• Escalation point for more complex technical issues

Qualifications

Tools & Technologies:

• Microsoft Entra ID (Azure AD administration)
• ServiceNow for ticketing and incident management
• Use of company-specific deployment and support tools

Essential experience/skills:

• Fluent in Dutch and English
• Experienced in both Level 1 and Level 2 IT support
• Comfortable working autonomously (no backup needed)

Additional Information

• Location: Amsterdam
• Freelance

All our positions are open to both women and men and are, of course, open to people with disabilities.