IT Support Technician

Qabird; Zuid-Holland; On-site; EUR 40,000 - 60,000; Full time

Job summary

A technology solutions provider is seeking an IT Support Technician for the European Space Agency in Noordwijk, Netherlands. The selected candidate will provide 1st and 2nd level support for Windows and Mac OS client devices and assist users with corporate applications. Candidates should have vocational training in IT, at least 4 years of experience, and be fluent in English. This position may require occasional work outside regular hours, and applicants must be eligible to work in the EU.

Qualifications

• Vocational training in Information Technology or similar subject.
• A Bachelor's Degree in Information Technology or a similar subject is a strong asset.
• At least 4 years of relevant work experience.
• Experience in providing support to Windows OS and Mac OS based client devices.
• Fluent in English, both spoken and written.

Responsibilities

• 1st and 2nd level call resolution for various IT systems.
• Categorize and log user requests, ensuring timely resolution.
• Maintain and update Knowledge Base DB and procedures.
• Assist users with corporate services and applications.

Skills

Support for Windows OS

Support for Mac OS

Customer service

Network troubleshooting

Education

Vocational training in Information Technology

Bachelor’s Degree in Information Technology

Job description

Job description

We are looking for a IT Support Technician on behalf of the European Space Agency (ESA) for their location in Noordwijk, The Netherlands, to join their IT Department. The selected candidate should show integrity and professionalism.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage).

The successful candidate will be tasked with, but not limited to:

• 1st and 2nd level call resolution in the following areas: Windows OS based client devices (Windows 7, Windows 10); Mac OS based client devices; Mobile phones and smartphones; Office 365; Network and local printing facilities; Specific corporate applications; 1st line networking (LAN, WiFi); Approved client applications (i.e. SAP, Adobe, MS Office, Encryption tools, etc.).
• Evaluate, categorise and log user requests, problems and pro‑actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PC's / laptops) and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers.
• Maintain, update and integrate Knowledge Base DB, procedures and working instructions.
• Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications.

Job requirements

• Vocational training in Information Technology or similar subject.
• A Bachelor’s Degree in Information Technology or a similar subject is a strong asset.
• At least 4 years of relevant work experience.
• Experience in providing support to Windows OS and Mac OS based client devices.
• Proactive and customer‑focused mind‑set.
• Work experience in an international environment is considered an advantage.
• Willingness to occasionally work outside regular office hours.
• Candidates must be eligible to work in the EU.
• Fluent in English, both spoken and written.

Please submit your application in English via the apply button below. Applications submitted in other languages will not be considered.

Details

• Noordwijk, Netherlands

ESA/ESTEC