IT Strategy & Operations Director

Optics11; Netherlands; Hybrid; EUR 140,000 - 190,000; Full time

Job summary

Optics11 is seeking a Head of IT to lead and develop the organisation that keeps Optics11 running and scalable. You will shape IT direction across Workplace, Infrastructure, Cloud, OT, Enterprise Applications and Product IT Operations, managing budget and suppliers with a focus on continuity and improvement.

This hands-on leadership role requires balancing strategic roadmaps with technical decisions, implementing ITIL-based ways of working, and building a resilient, scalable IT function as the

Qualifications

• Led an IT function or multidisciplinary technical team through growth.
• Managed specialists across infrastructure, applications and end-user support.
• Experience with IT service management, enterprise applications and roadmaps.
• English communication required; Dutch a plus.

Responsibilities

• Lead and develop multidisciplinary IT team covering workplace support, infrastructure, cloud, OT, enterprise applications and Product IT Operations.
• Own the IT strategy, architecture, roadmap and priorities, translating business needs into clear plans.
• Establish an ITIL-aligned service model with a Service Desk, clear resolver groups, changes and SLAs.
• Ensure reliability and recoverability of workplace technology, identity services, endpoints, servers, cloud platforms, networks, backup and recovery.
• Own the technical lifecycle of ERP/CRM/PLM etc. applications and integrations.

Skills

IT leadership

Team development

IT strategy

Service management

ITIL

Budget management

Security & compliance

English communication

Dutch knowledge

Manufacturing IT

ERP integrations

Tools

Microsoft 365

Azure

Entra ID

Enterprise applications

Job description

Optics11 is seeking a Head of IT to lead and develop the organisation that keeps Optics11 running and scalable. You will shape IT direction across Workplace, Infrastructure, Cloud, OT, Enterprise Applications and Product IT Operations, managing budget and suppliers with a focus on continuity and improvement.

This hands-on leadership role requires balancing strategic roadmaps with technical decisions, implementing ITIL-based ways of working, and building a resilient, scalable IT function as the