IT Quality Specialist

Canon; Netherlands; Remote; EUR 70,000 - 110,000; Full time

Job summary

Canon is seeking a Product Owner for ITSM platform Xurrent to own and continuously improve ITSM solutions, ensuring they meet business needs and deliver high-quality user experience.

You will work hands-on with service owners, project teams, service desk teams, and external partners to configure, improve, and support ITSM processes and tooling, shaping how IT services are delivered across the organization.

Responsibilities

• Own and continuously improve Canon's ITSM solutions to meet business needs and deliver a high-quality user experience.
• Act as Product Owner for the ITSM platform (Xurrent) and related reporting solutions, shaping IT service delivery and support.
• Collaborate with service owners, project teams, service desk teams, and external partners to configure, improve, and support ITSM processes and tooling.

Job description

In this role, you will own and continuously improve Canon's IT Service Management (ITSM) solutions, ensuring they support business needs, comply with service management standards, and deliver a high-quality user experience.

Acting as Product Owner for our ITSM platform (Xurrent) and related reporting solutions, you will play a key role in shaping how IT services are delivered and supported across the organization. This is a hands‑on position requiring both technical expertise and service management knowledge. You will work closely with service owners, project teams, service desk teams, and external partners to configure, improve, and support ITSM processes and tooling.