CTS Service Specialist – Technical & Quality

Canon Production Printing; Venlo; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

38 vacation days

13th month pay (8.6%)

Holiday allowance (8%) and commuting

Training & development opportunities

Laptop and smartphone

Lease e-bike plan

Job summary

Canon Production Printing Netherlands is seeking a Service Product Specialist to maintain and improve CTS serviceability, service programs, tools and service information with a strong focus on engine controller software. You will support regional service organizations and liaise with R&D, Manufacturing, Training and Documentation teams.

Across the product lifecycle you will deliver technical updates, define improvements, and coordinate issue resolution with internal and external stakeholders to

Qualifications

• Bachelor degree in Mechanical Engineering, Mechatronics, IT or equivalent.
• Experience in technical customer service, preferably with CTS printing systems.
• Fluent in English (spoken and written).
• Willing to travel internationally a few times per year.
• Strong planning and project management skills.
• Excellent analytical and organizational skills.

Responsibilities

• Maintaining and improving serviceability, service programs, service tools, and service information for CTS products.
• Supporting RSHQs and Canon headquarter Tokyo in achieving service performance targets and standards.
• Driving service concepts and quality processes with R&D and Manufacturing.
• Defining and discussing design and parts modifications to improve serviceability.
• Acting as the technical service expert for the CTS product portfolio.
• Ensuring up‑to‑date training materials and service documentation; providing technical training when needed.
• Identifying risks and initiating improvements to safeguard product quality and continuity.
• Supporting RSHQs during technical escalations.
• Collecting and acting on lifecycle feedback to prevent and resolve quality issues.
• Coordinating issue resolution and ensuring follow‑up actions are completed.
• Promoting strong cooperation across customers, R&D, Manufacturing, RSHQs, and Canon headquarters Tokyo.
• Ensuring solutions that uphold product quality, customer satisfaction, and Canon’s global service standards.

Skills

Customer service experience

English fluency

Team player

Communication skills

Project management

Analytical mindset

Education

Bachelor Mechanical Engineering / Mechatronics / IT

Job description

Canon Production Printing Netherlands is seeking a Service Product Specialist to maintain and improve CTS serviceability, service programs, tools and service information with a strong focus on engine controller software. You will support regional service organizations and liaise with R&D, Manufacturing, Training and Documentation teams.

Across the product lifecycle you will deliver technical updates, define improvements, and coordinate issue resolution with internal and external stakeholders to