IT Product Owner

Impala Terminals Pte. Ltd.; Rotterdam; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Impala Terminals Pte. Ltd. is seeking a Product Owner to define, prioritize and deliver business and system requirements for the Terminal Operating System (TOS).

You’ll bridge business stakeholders and technical teams to align the product roadmap with operational needs and compliance, driving improvement and user adoption. You will own the backlog, translate needs into user stories, oversee delivery of features, and coordinate with IT, operations and external partners to ensure value creation

Qualifications

• Experience as a Product Owner or in a similar role.
• Experience with ERP / HRIS / CRM / TMS / WMS / Finance Systems / etc.
• Strong understanding of Agile methodologies.
• Experience managing cross-functional stakeholders.
• Ability to translate business needs into technical requirements.
• Knowledge of Agile / Scrum methodologies.
• Experience with backlog management tools (Jira, Azure DevOps, etc.).
• Fluent in English and Spanish.

Responsibilities

• Own and manage the product backlog for the TOS, including backlog grooming and prioritization.
• Define product vision, roadmap, and priorities aligned with business objectives.
• Translate business needs into clear user stories and functional requirements.
• Ensure alignment between operational processes and system capabilities.
• Incorporate non-functional requirements and technical debt (performance, security).
• Act as the main point of contact for all functional aspects of the system.
• Monitor KPI SLAs to ensure performance as agreed.
• Collaborate with business teams, IT, vendors, and external partners.

Skills

Product ownership

Backlog management

Agile / Scrum

Stakeholder management

User stories

Jira

Azure DevOps

Data analysis

Process mapping

English fluency

Spanish fluency

Tools

Jira

Azure DevOps

Job description

Main Purpose:

We are looking for a Product Owner who will be responsible for defining, prioritizing, and delivering business and system requirements for Terminal Operating System (TOS), including interfaces to other applications. Acting as the bridge between business stakeholders and technical teams, the Product Owner ensures that the product roadmap aligns with operational needs, business strategy, compliance requirements, and user expectations. The role drives continuous improvement, system optimization, and user adoption while ensuring efficient delivery of features and enhancements.

Key Responsibilities:

Responsibilities include but are not limited to:

• Own and manage the product backlog for the TOS, including backlog grooming and prioritization in collaboration with stakeholders.
• Define product vision, roadmap, and priorities aligned with business objectives.
• Translate business needs into clear user stories and functional requirements.
• Ensure alignment between operational processes and system capabilities.
• Incorporate non-functional requirements and technical debt (performance, security).
• Act as the main point of contact for all functional aspects of the system.
• Monitor the service level agreement KPI’s of the solution to ensure it performs as agreed
• Stakeholder Management Collaborate with business teams, IT, vendors, and external partners.
• Gather and challenge business requirements to ensure value creation.
• Facilitate workshops, requirement gathering sessions, and user feedback discussions.
• Communicate priorities, timelines, risks, and delivery status to stakeholders.
• Project & Delivery Management Support Agile ceremonies including sprint planning, backlog refinement, testing, and retrospectives.
• Prioritize enhancements, incidents, and change requests ensuring stakeholder alignment.
• Coordinate testing activities and validate delivered functionalities.
• Ensure successful implementation of new features and releases.
• Process Improvement & Governance Identify opportunities for process automation and optimization.
• Ensure system compliance with company policies and regulatory requirements.
• Support data quality, reporting accuracy, and operational efficiency.
• Maintain system documentation, procedures, and knowledge articles.
• User Support & Adoption Support end users and key users on functional matters.
• Coordinate training sessions and communication plans.
• Promote user adoption and continuous improvement initiatives.

Knowledge, Skills and Abilities:

• Experience as a Product Owner, Business Analyst, Functional Lead, or similar role.
• Experience working with [ERP / HRIS / CRM / TMS / WMS / Finance Systems / etc.].
• Strong understanding of Agile methodologies.
• Experience managing cross-functional stakeholders.
• Ability to translate business needs into technical requirements.
• Knowledge of Agile / Scrum methodologies.
• Experience with backlog management tools (Jira, Azure DevOps, etc.).
• Strong analytical and problem-solving skills.
• Process mapping and documentation capabilities.
• Data analysis and reporting skills are an advantage.
• Ability to work in fast-paced and changing environments.
• Fluent in English and Spanish.

Key Relationships:

• Internal: Global and local IT organization, Operations, Customer Services, Maintenance, Terminals Management
• External: business stakeholders of systems/interfaces

WHO WE ARE

At Impala, we store and handle the essential energies and resources that matter, helping global supply meet demand more effectively. We’re a leading global storage infrastructure operator that stores, handles and moves the essential resources people depend on.

WHAT WE DO

At Impala we provide reliable and sustainable end-to-end services to our global partners for the smooth supply of liquid energy and base metals that are critical to everyday life, through our portfolio of 30 terminals in 15 countries across Latin and Central America, Europe and UK, Africa and Australasia. We design, develop and operate key infrastructure and logistics assets across multiple modes of transport, from inland areas of production and consumption to our network of inland ports and deep-sea terminals. Our infrastructure platform serves as a one-stop-shop, allowing us to provide tailored and efficient services to store and move commodities for our customers, safely, securely and efficiently. Our experienced teams bring extensive knowledge and understanding of their local markets and operating environments; and we take pride in providing reliable, consistent and quality service at every stage of the value chain. To ensure the long-term sustainability of our business each of our assets is backed by one or more anchor customer; we also complement this with third party customers, and consider them all as partners with whom we look to build long-lasting relationships. Impala Terminals Group is a 50:50 joint venture between leading supplier of commodities Trafigura and IFM Investors, the global investment management firm. Outside the joint venture, Impala also manages a number of Trafigura-owned port logistics, storage and transportation assets, which support Trafigura’s activities and third-party trade flows in the Americas, Europe, the Middle East and Africa.

HOW WE WORK

Maintaining the highest operational, environmental, and safety standards is central to our business. So wherever operate, our 1,550-strong team is committed to conducting our activities in a manner that is safe and that protects our employees, the environment and the local communities. Our interests are long term, and securing a sustainable and responsible business is essential to providing the continuous excellence we strive for.

Find our more about our commitments and performance in our Sustainability Report: https://www.impalaterminals.com/resource-centre/

Visit our website to find out more about where we operate: https://www.impalaterminals.com/