IT Functional Support Senior Specialist

Canon EMEA

Amstelveen

Hybrid

EUR 70,000 - 110,000

Full time

23 hours ago

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Benefits offered by this job

Hybrid working policy

Performance-based bonus

31 days annual leave

Pension plan

Bicycle plan

Canon product discount

Public transport reimbursed

Free parking

Onsite gym

Learning & development

International working environment

Exposure to EMEA stakeholders

Job summary

Canon EMEA is seeking a skilled Digital Workplace & EUC lead to drive the adoption and effective use of modern workplace technologies across the Europe, Middle East and Africa region. You will focus on Microsoft Copilot, AI, SharePoint, Power Platform, and Digital Workplace services to maximize value while ensuring security, reliability, and user focus.

You will join a newly formed team, collaborating with stakeholders across Europe to shape AI adoption and workplace innovation, with

Qualifications

5+ years experience supporting EUC, Digital Workplace or similar technologies.
Strong experience with Microsoft 365, SharePoint and Teams.
Exposure to Microsoft Copilot, AI solutions, automation technologies.
Excellent stakeholder management and communication skills; engaging with leadership and end users.

Responsibilities

Partner with business stakeholders to support adoption of Microsoft Copilot, AI, SharePoint and Power Platform.
Drive EUC service improvements and continuous optimization of Digital Workplace services.
Support Canon's AI Innovation Hub by identifying and scaling practical AI use cases.
Provide expert guidance to users, project teams, and leaders on workplace technologies.
Coordinate and deliver Digital Workplace projects across multiple countries and functions.
Develop user guidance, training materials, and knowledge resources to improve adoption.

Skills

Stakeholder management

Communication

Team player

Problem solving

Fluent English

Tools

Microsoft 365

SharePoint

Teams

Copilot

Job description

Job Description

In this role, you will play a key part in driving the adoption and effective use of modern workplace technologies across Canon EMEA. With a strong focus on Microsoft Copilot, AI innovation, SharePoint, Power Platform, and Digital Workplace services, you will help colleagues and business leaders maximize the value of technology while ensuring services remain secure, reliable, and user‑focused.

This is an exciting opportunity to join a newly established and growing team, working at the forefront of AI and workplace transformation. You will collaborate with stakeholders across Europe, contribute to strategic initiatives sponsored by senior leadership, and help shape how emerging technologies are adopted within the organization.

Responsibilities

Partner with business stakeholders to support the adoption and effective use of Microsoft Copilot, AI solutions, SharePoint, Power Platform, and other Digital Workplace technologies.
Drive functional support, service improvements, and continuous optimization of End User Computing (EUC) and Digital Workplace services.
Support Canon's AI Innovation Hub by helping identify, implement, and scale practical AI use cases across the business.
Provide expert guidance to users, project teams, and business leaders on workplace technologies and best practices.
Coordinate and deliver technology improvements, small change initiatives, and Digital Workplace projects across multiple countries and business functions
Work closely with architects, technical specialists, suppliers, and project teams to ensure solutions align with enterprise standards and business requirements.
Develop user guidance, training materials, support documentation, and knowledge‑sharing resources that improve technology adoption and user experience.
Monitor service performance, investigate issues, and contribute to ongoing service improvements.
Lead proof‑of‑concepts and help assess emerging technologies that could bring value to Canon's employees and business operations.
Act as a trusted advisor, translating technical concepts into clear and practical business language for both technical and non‑technical stakeholders.

Qualifications

Must Have

Minimum 5 years of experience supporting End User Computing (EUC), Digital Workplace, Modern Workplace, IT Functional Support, or similar technologies.
Hands‑on experience with Microsoft technologies, including Microsoft 365, SharePoint, Teams, and related collaboration tools.
Exposure to Microsoft Copilot, AI solutions, automation technologies, or a strong interest in developing expertise in this area.
Strong stakeholder management and communication skills, with the ability to engage effectively with senior leadership and end users alike.
Awareness of Project management methodologies; primarily, Prince2, Agile
Strong team player with experience working in international environments and collaborating with geographically distributed teams.
Strong problem‑solving skills and the ability to work independently, taking ownership of initiatives and delivering results.
Fluent English, both written and spoken.

Nice to Have

Experience with Microsoft Copilot deployments, AI agents, Generative AI, or AI adoption initiatives.
Experience with Power Platform (Power Automate, Power Apps).
Knowledge of Python or other technologies relevant to AI and automation.
Familiarity with Google Workspace technologies.
Understanding of IT Service Management and ITIL practices.
Experience working with cloud platforms such as Microsoft Azure, AWS, or Google Cloud.
Relatable experience of having delivered or participated in the delivery of projects/small initiatives, in accordance to governance standards.

Why Join Canon?

You’ll be joining a newly formed team with a unique opportunity to influence how Digital Workplace and AI technologies are adopted across Canon EMEA. You’ll work directly on high‑visibility initiatives, including AI programmes sponsored by senior leadership, helping shape the future of workplace technology across the organization.

This role offers a rare combination of innovation, autonomy, and impact. You’ll be trusted to bring ideas forward, solve complex challenges, and contribute to a growing area of strategic importance while working with modern technologies and colleagues across Europe.

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