IT Engineer

Qabird; Den Haag; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Comprehensive pension plan

30 days of paid holiday leave

Commuting allowance

Training and certifications

High quality equipment

Social events and team gatherings

Job summary

Qabird in Den Haag is seeking an IT Engineer to support users and maintain our internal infrastructure crucial for operations. You will be responsible for troubleshooting, managing the IT onboarding process, and ensuring all systems function smoothly.

The ideal candidate has a BA in IT, over two years of experience, and strong troubleshooting skills. Join our international team and enjoy competitive benefits including 30 days of holiday leave and opportunities for professional development.

Qualifications

• Over two years of relevant IT support experience.
• Basic general knowledge of software, hardware, and networks.
• Experience in an international or multi-cultural environment is a plus.

Responsibilities

• Support users and manage ticket queue effectively.
• Lead IT onboarding and offboarding processes.
• Maintain internal IT infrastructure and drive improvements.
• Manage IT documentation and transfer knowledge.

Skills

Troubleshooting skills

Analytical capabilities

Communication skills

Team collaboration

Fluency in English

Basic Dutch

Education

BA or HBO level in IT Engineering or relevant field

Tools

Networking systems

Security systems

Job description

Support users and master our internal infrastructure – keep our crew connected so our technology can keep flying high.

As our IT Engineer, you support our users and implement applications while maintaining our vital internal infrastructure. You handle everything from day‑to‑day workplace setup to complex system maintenance alongside the broader business. You work closely with all colleagues internally, deal with IT suppliers, and report directly to the Head of IT. Your work keeps our daily operations running smoothly – ensuring our team has the tools they need to protect skies and wildlife.

What You’ll Do

• User support and workplace management: Be the first, second, and third line of support for applications and infrastructure. Manage your ticket queue effectively to support day‑to‑day user needs. Troubleshoot and maintain workplaces, monitors, laptops, phones, door tags, and other peripherals.
• IT onboarding and offboarding: Lead the IT onboarding and offboarding process for all incoming and departing colleagues. Install, configure, and upgrade software and hardware components for end‑users. Make sure every new team member has a seamless technical start.
• Infrastructure maintenance and continuous improvement: Ensure that our internal IT infrastructure functions properly at all times. Identify and address technical problems promptly before they impact the business. Run regular system maintenance together with different teams to drive continuous improvement.
• Documentation, security, and knowledge transfer: Manage and keep our IT processes and security documentation fully up to date. Transfer knowledge actively both inside and outside the IT team. Propose smart improvements and opportunities to help our organization mature over time.

What You Bring

• BA or HBO level in IT Engineering or a relevant field
• Over two years of relevant IT support experience
• Good troubleshooting skills and strong analytical capabilities
• Basic general knowledge of software, hardware, and networks
• Experience with networking or security systems is considered a great asset
• Fluency in English, while a basic level in Dutch is an asset
• Excellent communication skills across diverse cultures and backgrounds
• A collaborative team player who can also work completely independently
• Experience in an international or multi‑cultural environment is a plus
• An office‑based mindset

We appreciate that you may not tick every box. If most of this fits, we’d love to hear from you.

A Certificate of Conduct (VOG) and a background check are part of our screening process.

What We Offer

• Working for a Great Place to Work certified company
• Comprehensive pension plan
• Commuting allowance: the team works at the office 4x a week
• 30 days of paid holiday leave (with the possibility to buy 3 additional days)
• Opportunities to develop your skills even further through training and certifications
• High quality laptop/desktop, monitor, headphones, and any other equipment necessary for your role
• An international team of 30+ nationalities, full of high‑performance colleagues you can exchange experiences with and learn from. As well as having a lot of fun in our social events and Friday drinks

Robin Radar is a technology leader in tracking and classifying small objects. Our radars and software help prevent bird strikes in aviation, reduce the impact of wind farms on wildlife, and protect critical infrastructure from drone threats. Our work shows up at airports, wind farms, military sites and nature reserves around the world.

We’re one of the top 10 fastest‑growing companies in the Netherlands, with a crew of bright minds across 30+ nationalities. Growth doesn’t mean we lose the plot – eyes on the skies, feet on the ground.

Our values keep us grounded: WE TRUST. WE OWN IT. WE AIM HIGH.

Want to work on next‑level radar tech, solve real problems, and never have to pretend your job has meaning? You’ll fit right in – we’re saving you a seat.