IoT Services Lead — Nordics, UK & Benelux (Remote)

Trackunit; Amsterdam; Híbrido; EUR 85.000 - 120.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible hybrid work

Resumo da vaga

Trackunit is seeking an IoT Services Manager to own end-to-end customer-facing project management, installer relationships, and IoT technical account management for the region. You will be the primary contact for customers, sales, and installers during deployment and the technical contact for device health post-live, guiding installation through fleet optimization and lifecycle support.

Ideal candidates bring IoT/telematics experience, strong project management, and the ability to build trusted

Qualificações

• Technical account management or technical advisory experience in an IoT, telematics, or hardware environment.
• Comfortable interpreting fleet-health and technical data to benchmark performance.
• Working knowledge of device/firmware management (CAN, MODbus, FOTA, BLE sensors).
• Experience in customer-facing project management, installation, or deployment operations.
• Strong organizational skills; able to manage installer networks and multiple programs.
• Ability to build trusted relationships with customer tech stakeholders and internal teams.
• Professional fluency in Nordic languages or Dutch, besides English.

Responsabilidades

• Serve as the primary technical contact for IoT-scope customer accounts from onboarding through fleet-health optimization.
• Own technical configuration work across CAN/Modbus profiles, firmware management, and device modes.
• Monitor fleet and device health, identify non-reporting devices, and preempt risks.
• Collaborate with Key Account Directors and Customer Success on technical scope and upsell.
• Manage regional device and fleet installation/deployment programs from intake to completion.
• Coordinate installations to ensure scoping, scheduling, and on-time delivery.
• Lead escalation management for installation, technical, and customer-satisfaction issues.

Conhecimentos

Technical account management or techad

Fleet-health analysis

Device & firmware management

Customer-facing project management

Installer networks coordination

Stakeholder relationship building

Nordic languages or Dutch fluency

Descrição da vaga

Trackunit is seeking an IoT Services Manager to own end-to-end customer-facing project management, installer relationships, and IoT technical account management for the region. You will be the primary contact for customers, sales, and installers during deployment and the technical contact for device health post-live, guiding installation through fleet optimization and lifecycle support.

Ideal candidates bring IoT/telematics experience, strong project management, and the ability to build trusted