IoT Services Lead - Nordics, UK & Benelux

Trackunit

Rotterdam

Hybrid

EUR 90,000 - 140,000

Full time

14 days+

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Benefits offered by this job

Flexible setup

Hybrid working

Job summary

Trackunit, a fast-growing IoT solutions provider, seeks an IoT Services Manager to own end-to-end customer-facing project management, installer relationships, and technical account management for our region.

You will be the primary technical contact for device, fleet, and IoT health from installation through optimization, guiding configurations and troubleshooting with installers and customers, while coordinating with sales and engineering teams.

Qualifications

Experience in IoT/telematics hardware.
Able to interpret fleet-health and technical data to advise customers.
Experience in customer-facing deployment operations.
Strong organizational skills; manage installer networks and concurrent programs.
Ability to build trusted relationships with customer tech stakeholders and internal teams.
Fluency in English plus Dutch or Nordics.

Responsibilities

Serve as primary technical contact for IoT-scope accounts from onboarding through fleet-health optimization.
Own technical configuration across CAN/Modbus, firmware management (FOTA), and device modes.
Monitor fleet health, investigate non-reporting devices, identify and resolve risks.
Collaborate with Key Account Directors and Customer Success on technical discussions and upsell.
Own project management and coordination for regional device and fleet installation and deployment.
Act as the main liaison between customers, sales, and internal technical teams.