Interrail Experience Designer - Temporary

Interrail

Utrecht

Hybrid

EUR 80,000 - 110,000

Full time

3 days ago

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Job summary

Interrail, headquartered in Utrecht, is seeking a Senior Service Design/Experience Designer for a temporary maternity-cover assignment from October 2026 to February 2027. You will join the Customer Experience – Research & Insights team to shape the Customer & Travel Experience Strategy and the Target Traveller Journey.

You will synthesize data, conduct qualitative interviews across cultures, define the Interrail Experience, and develop strategic opportunities.

Qualifications

7+ years of experience in Service Design, Strategic Design, Customer Experience Design, UX or a comparable field.
Proven experience creating customer journeys, service blueprints, experience principles and strategic service concepts.
Strong qualitative research skills: independently designing, conducting and synthesising interviews with people from different cultures.
Ability to turn insights into an experience vision and tangible concept directions, without locking into solutions too early.
Confidence in facilitating and aligning senior, cross-functional stakeholders, and explaining complex insights simply.
An independent, pragmatic approach to delivering a time-bound assignment.
Professional fluency in English and Miro.
Experience in travel or edutainment.
Experience researching across cultures and markets.
Interest in sustainable travel!

Responsibilities

Synthesize existing customer, brand and travel-data insights.
Research the European traveller perspective through around 12 qualitative interviews.
Define the distinctive Interrail experience, the ‘Interrail Effect’.
Develop the Target Traveller Customer Journey.
Shape 3–5 strategic experience opportunities and concept directions.
Align with stakeholders and hand over the work for 2027 and beyond.