Internship IT Support & Workplace Management

Finaps; Amsterdam; On-site; EUR 6,700 - 10,000; Full time

Job summary

Finaps in Amsterdam is offering an internship in IT Support & Workplace Management. You’ll join the Infra team and gain hands-on experience supporting daily IT questions, preparing laptops, and assisting colleagues with tech issues.

You’ll work with suppliers like Lenovo, Microsoft and Amac as equipment is ordered or repaired, and progressively take on more responsibility in a fast-growing software organisation.

Qualifications

• Active student in ICT or CS.
• Affinity with laptops, hardware and workplaces.
• Interest in Microsoft 365 and modern IT environments.
• Strong problem-solving and service-minded attitude.
• Good communication and independence.

Responsibilities

• Delivering, installing and configuring laptops and accessories.
• Supporting colleagues with IT questions and issues.
• Diagnosing hardware problems on laptops and workplaces.
• Installing and managing software.
• Setting up user accounts and access rights.
• Supporting onboarding of new colleagues.
• Registering and tracking company assets.
• Contributing ideas to improve IT processes.
• Supporting the Microsoft 365 environment.

Skills

Laptop hardware affinity

Problem-solving

Customer service mindset

Communication skills

Independent working

Eager to learn

Proactive

Education

Bachelor/Master student in ICT or related field

Tools

Microsoft 365

Job description

Internship IT Support & Workplace Management: Do you get energy from solving technical problems? Join our Infra team and gain hands‑on experience in a professional IT environment.

About Finaps

At Finaps we develop smart digital solutions for our clients. To make sure our colleagues can work without interruptions, we rely on a modern and dependable IT environment. Our Infra team keeps laptops, software, accounts and workplaces running, and supports colleagues with technical questions and issues.

During this internship you gain practical experience within a professional IT environment and learn how IT support works inside a fast‑growing organisation.

What will you do?

As an intern IT Support & Workplace Management you support the Infra team with day‑to‑day IT questions. You help prepare laptops, resolve hardware and software issues and assist colleagues with technical questions.

You work closely with colleagues across the office and are regularly in contact with suppliers such as Lenovo, Microsoft and Amac when equipment needs to be ordered, replaced or repaired.

You gradually take on more responsibility and learn how a professional IT department makes sure people can do their work without technical obstacles.

Your responsibilities

• Delivering, installing and configuring laptops and accessories
• Supporting colleagues with IT questions and technical issues
• Diagnosing and resolving hardware problems on laptops and workplaces
• Installing and managing software
• Setting up user accounts and access rights
• Supporting the onboarding of new colleagues
• Collecting and processing equipment when colleagues leave
• Registering and tracking company assets such as laptops, monitors and peripherals
• Contributing ideas to improve workplace management and IT processes
• Supporting the management of our Microsoft 365 environment

"You will not just look over our shoulder. You will take part and genuinely contribute."

The team

You become part of the Finaps Infra team. This is a small, practical team responsible for all internal IT facilities. Together you make sure colleagues can work without technical obstacles.

You join the weekly team meetings where ongoing work is discussed and tasks are divided.

What will you learn?

• How professional IT support works within an organisation
• Analysing and resolving hardware problems
• Workplace management and device management
• User management and access management
• Working with Microsoft 365 and modern workplace environments
• Communicating with users and suppliers
• Prioritising IT requests and incidents

Are you an enthusiastic student who enjoys working with IT and gets energy from solving technical problems?

Is this you?

• HBO or university student in ICT, Computer Science, System & Network Engineering or a comparable field
• Affinity with laptops, hardware and workplaces
• Interest in Microsoft 365 and modern IT environments
• Strong problem‑solving skills
• A service‑minded attitude
• Good communication skills
• Able to work independently
• Practical, eager to learn, responsible, proactive and helpful

Experience with IT support, workplace management or hardware is a plus, but certainly not a requirement. Motivation and eagerness to learn matter more to us.

What do we offer?

• A hands‑on internship within a professional IT environment
• Guidance from experienced colleagues
• Plenty of room to gain practical experience
• An informal and friendly working atmosphere
• The opportunity to pick up tasks independently
• A look behind the scenes at an innovative software organisation

At Finaps you do not just get the chance to observe. You take part and genuinely contribute to the daily IT support of our organisation.