Internship: Front Office - The Hoxton, Lloyd

The Hoxton; Amsterdam; On-site; EUR 7,200 - 11,000; Full time

Benefits offered by this job

Food on shift

Free night stay

Meal for two on start

Training and development

Volunteer time off

Team events

Discounts across The Hoxton

Job summary

The Hoxton Amsterdam is seeking a Front Office Intern to join our team and support day-to-day operations, guest relations and the little details that make a stay feel distinct. You will be the first face guests meet, helping create a warm welcome from arrival to departure.

This internship offers hands-on experience in hotel operations, friendly team collaboration, and development opportunities. We provide €750 gross per month for full-time hours, food on shift, a free night, and discounts across

Qualifications

• Attitude and willingness to help others.
• Hospitality passion and guest-focused mindset.
• No strict prior hotel experience required; training provided.
• Available for at least 6 months.
• Ability to multitask and stay calm during busy periods.

Responsibilities

• Be the first face guests meet and greet them warmly.
• Handle check-ins/outs and ensure bills are accurate.
• Coordinate with teams to manage busy periods and overbookings.
• Answer phones and assist with guest requests and recommendations.
• Assist with light admin tasks and supplies.

Skills

Positive attitude

Excellent guest service

Team player

Willingness to learn

Hospitality passion

Job description

Company Description

The Hoxton, Lloyd is set in a historic building in Amsterdam’s Eastern Docklands, bringing together a unique mix of heritage, design and culture. With 136 bedrooms, vibrant public spaces and a strong connection to the neighbourhood, our hotel is a place where guests and locals come together. We’re looking for an enthusiastic and guest‑focused Front Office Intern to join our team and support the day‑to‑day running of our Front Office. Reporting to our Front Office Manager, you’ll be one of the first faces our guests meet, helping create a warm welcome and a memorable experience from arrival to departure. This is an opportunity to gain hands‑on experience in hotel operations, guest relations and the little details that make a stay at The Hoxton feel different.

Job Description

What you'll do...

• You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
• Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels
• Answer phones, sort out requests, give recommendations to the best show to see and the latest pop‑up restaurant to try in the area - you're the one‑stop‑shop for our guests to turn to
• You’re our gatekeeper for the hotel. You know who’s who and what’s what.
• And yes, there’s a little admin… Some expenses, some lists and a stationary order or two. But let’s face it, we know you love that!

Qualifications

What We're Looking For...

• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to
• Previous hotel (or similar) experience is great, but it's not a must‑have for us - if you're eager to learn we can teach you what you need to know
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together, we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way.
• You are available for at least 6 months.

Additional Information

What's In It For You…

• €750 gross per month, based on a full-time internship.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training and development opportunities to help you grow throughout your internship.
• Time off to volunteer with one of our partner charities.
• Hox Hero, our reward for going the extra mile and living our values.
• A chance to get involved in our diversity and inclusion initiatives and help make The Hoxton a welcoming place for everyone.
• Regular team get‑togethers, celebrations and parties – we work hard, but we make time to have fun, too.
• The opportunity to take ownership, share ideas and make a real contribution to guest experience.
• Excellent discounts across The Hoxton and the global Ennismore family.

We believe that diversity makes us stronger. We are proud to be an equal opportunity employer and are committed to creating an inclusive workplace where everyone feels welcome, valued, and respected, regardless of their background, identity, beliefs, or experiences.