Internship – Customer Service and Sales Support

High Tech Campus Eindhoven; Eindhoven; Hybrid; EUR 4,500 - 6,700; Full time

Benefits offered by this job

Travel allowance

Internship allowance

Job summary

SMART Photonics invites motivated students to join the Sales team as an Internship – Customer Service and Sales Support. You will assist with daily operational sales processes and customer communication, gaining practical exposure to the photonics industry.

You will collaborate with the Sales Support Coordinator, KAMs, Finance, Operations, and Design Enablement to ensure smooth order handling and continuous improvement of sales funnel workflows.

Qualifications

• Enrollment in an Education institution in the Netherlands.
• Start date flexible; end of August or beginning of September.
• Available 10 weeks minimum; 3–5 days per week.
• Master or Bachelor degree in a commercial field.

Responsibilities

• Support customer-facing and operational sales processes.
• Collaborate with Sales Support Coordinator, KAMs, Finance, Operations, and Design Enablement to ensure smooth order handling.
• Maintain CRM data quality and completeness and assist with documentation.
• Contribute to process improvements and documentation.

Skills

Customer communication

CRM

Sales support

Education

Bachelor's or Master's in business/commercial field

Tools

Dynamics 365

Job description

Internship – Customer Service and Sales Support

Jobs

Ready to help the Business that drives the Photonics revolution? Then joins us in this mission by become our first intern in the Sales team! The aim of this internship is improving and maintaining efficient customer communication and internal sales processes. The focus is on daily operational support and continuous improvement sales funnel workflows.

Ready to help the Business that drives the Photonics revolution?

Then joins us in this mission by become our first intern in the Sales team!

The Commerce team at SMART Photonics consists of five Key Account Managers (KAMs) and Sales Support Coordinator.

Each person drives business growth by translating complex technical solutions into value-based proposals, managing the entire customer lifecycle from initial technical engagement to long-term contract fulfillment.

What will you do?

The intern will join the Sales team supporting customer-facing and operational sales processes. You will work closely with Sales Support Coordinator, Key Account Managers (KAMs), Finance, Operations, and Design Enablement teams to ensure smooth order handling and customer communication.

The aim of this internship is improving and maintaining efficient customer communication and internal sales processes. The focus is on daily operational support and continuous improvement sales funnel workflows.

Main responsibilities

• Customer communication (email follow-ups, status updates, basic inquiries)
• Order processing and updates in CRM (Dynamics 365)
• Supporting the sales funnel flow (lead → opportunity → order)
• Monitoring data quality and completeness in CRM
• Assisting with process improvements and documentation

Expected end result

• Accurate and up-to-date CRM data
• Improved efficiency in order processing
• Structured and well-documented sales funnel processes
• Recommendations for improvement of customer communication and workflows

Job requirements

What are the requirements for this internship?

• Student needs to be enrolled in an Education institution in the Netherlands;
• Start date is flexible, end of August or beginning of September;
• Available to come to the office, work 3-5 days per week, for a minimum of 10 weeks;
• Master or Bachelor degree in a commercial field, can be combined with more technical education;
• This internship is not suitable for thesis work – it’s practical;
• Motivated, eager and with good communication skills in English;
• This internship does NOT offer housing or VISA application options.

What will we offer?

• You will learn from motivated, open colleagues, while having the opportunity to explore the practical commercial side of the Photonics industry.
• We want to provide the best experience possible to our students. Therefore, we encourage them to participate in NextGen activities, where they can network and learn more!
• An internship and travel allowance are provided.