Quality Management System Coordinator

SMART Photonics; Eindhoven; On-site; EUR 75,000 - 105,000; Full time

Benefits offered by this job

Office perks

Campus facilities

Job summary

SMART Photonics, located on the High Tech Campus Eindhoven, seeks a System Manager to own and continuously improve our Management System, ensuring alignment with company objectives, customer requirements, and applicable standards.

You will collaborate with the Quality team and other departments, coordinating audits and driving improvements, training, and quality planning. You’ll report to the Quality Manager and help scale our growth with robust, proactive process management.

Qualifications

• Bachelor-level technical degree required.
• Experience implementing and maintaining quality management systems.
• Experience with audits (internal and external).
• Knowledge of quality tools (FMEA, CAPA, 8D).
• Hands-on, proactive mindset with ownership.
• Excellent communication and influencing skills.

Responsibilities

• Own and maintain the Business Management System to meet ISO9001 and customer requirements.
• Manage changes and transitions of the Management System and ensure effective implementation.
• Coordinate internal and external audits, including customer audits.
• Drive continuous improvement of the Management System.
• Promote good documentation practices across the organization.
• Support the team with risks/impact analysis, root cause analysis, and corrective/preventive actions (8D).

Skills

Quality management

Audits

Root cause analysis

FMEA

8D problem solving

Process improvement

Communication

Education

Bachelor's degree in a relevant technical field

Tools

ISO9001

ISO27001

ISO14001

ISO45001

Job description

As a System Manager, you will take ownership of supporting, maintaining, and continuously improving our Management System. Your goal is simple: make sure the system works, stays organized, and remains aligned with our company objectives, customer requirements, and applicable standards.

In this role you will be working closely with Business Process Owners, not only related to Quality Aspects, but also Information Security and in the near future Environmental, Occupational health departments. In other words, you will work with many different teams.

You will manage changes and transitions within the Management System and ensure they are effectively implemented through training and Quality Planning. You will also coordinate internal and external audits, follow up on findings, and communicate key results and actions to the Leadership Team.

You will contribute to the Management Review process, helping identify risks, opportunities, and improvement actions that support the continued development of our Management System.

And no, this is not a role where you simply maintain documents and wait for the next revision number. You will actively make improvements and help make the system better!

The team:

The Quality team at SMART Photonics plays an important role in ensuring that our products, processes, and way of working meet the high standards expected by our customers and our growing organization.

As the quality team is composed of four team members, including the Quality Manager, whom you will report to, the organization should be able to request you on ad hoc basis to support in Quality related topics, like problems solving, root causes analysis (8D), FMEA for internal projects or supplier related topics.

The team will support you when you need it, and we expect you to do the same

You will get involved and play an integral role driving our company to the next phase of growth, as we are ramping up volume production!

Your tasks:

• Manage and maintain the Business Management System to meet ISO9001 and other customer-specific requirements;
• Manage changes and transitions of the Management System and ensure effective implementation;
• Coordinate and facilitate Internal & External audits, including customer ones, against applicable requirements like ISO 9001;
• Drive Continuous Improvement to improve the Management System;
• Promote and enforce good documentation practices in the organization;
• Support the team in ad hoc quality engineer requests, like risks/impact analysis, root cause analysis and corrective/preventive action (8D).
• A Bachelor degree in a relevant technical field;
• Experienced in managing (Quality) Management Systems such as ISO9001, ISO27001, ISO14001, ISO 45001 or others.
• Experienced with internal and external Audits;
• Extensive experience in a similar role within the semiconductor, automotive, MedTech or related highly regulated industry;
• Knowledge of Quality Tools usage, such as FMEA, CAPA and 8D and problem solving techniques;
• A proactive, hands-on mindset. You don't wait for someone to tell you what needs to be done: you see it, take ownership, and move it forward.
• Excellent communication skills - you will influence and challenge people!
• You must be living in the Netherlands.
• We are not able to sponsor Visas for this role.

We offer:

• A vibrant and international team located at High Tech Campus Eindhoven, working with world-class technology and talented colleagues.
• Competitive salary and benefits (to be discussed during the introduction interview).
• Tailor-made career development plans including training, courses, and personal Coaching.
• Office perks including chair massage, fresh fruit, fitness discounts, and Lunch Walks.
• A campus community with restaurants, gym facilities, supermarket, and regular social events.

Security at SMART Photonics is a shared responsibility. As a company, we are committed to providing a safe, inclusive, and respectful workplace, where everyone is treated fairly. Together, we protect our people, information, technology, and operations. Every employee is expected to work responsibly by following approved procedures, using our systems and information with care, and speak up when something doesn't seem right. By applying for a position at SMART Photonics, you and agree to uphold the company's security principles and expectations.