INTERNALS ONLY : Quality Assurance Officer & Data Analyst

WAR CHILD ALLIANCE - Africa & Colombia Region; Amsterdam; Hybrid; EUR 45,000 - 65,000; Full time

Job summary

War Child Alliance seeks an Internal QA Officer & Data Analyst to ensure grant data quality and donor compliance while turning data into insights for decision-making and continuous improvement.

The role blends quality assurance, data management, and reporting, collaborating with cross-functional teams to meet funder requirements and strengthen program impact. This hybrid position emphasizes safeguarding and capacity-building across the organization.

Qualifications

• Academic foundation in a relevant field and ability to apply data-driven insights to grant management.
• Experience in donor compliance, grant management or quality assurance.
• Proven ability to translate data into actionable insights for decision-making.

Responsibilities

• Develops and improves quality control systems and procedures; analyzes data and recommends corrective actions.
• Ensures accuracy of analyzed data and published insights for donors and internal stakeholders.
• Strengthens QA, data management and reporting through training materials and guides for Rafiki, IATI and related standards.
• Maintains secure data handling in line with data protection regulations and supports budgeting for data projects.
• Contributes to cross-functional collaboration and safeguarding commitments across teams.

Skills

Quality assurance

Data analysis

Donor compliance

Reporting

Cross-functional collaboration

Education

Bachelor's degree or equivalent in international development / data analysis

Tools

Salesforce

Power BI

Rafiki

Job description

About The Role

War Child is looking for a:

INTERNALS ONLY: Quality Assurance Officer & Data Analyst

"Who ensures grant data quality and donor compliance while transforming data into insights that drive informed decision-making and continuous improvement"

This hybrid role combines the quality assurance and compliance tasks with data analysis and reporting tasks. Its purpose is to ensure WCAF's grant data meets or exceeds internal and external quality standards, and to turn grants data into insight that supports decision-making, donor compliance and continuous improvement. The role requires initiative, innovation, leadership and problem-solving skills, and has internal and external impact on WCAF's operations and reputation.

What you will do

• Decision‑making responsibilities: Develops and improves quality control systems and procedures, analyses quality and performance data, determines root causes and recommends corrective actions. Accountable for the accuracy of the data they analyse and publish, and for insights and recommendations. Accountability is medium to high, as it affects WCAF's ability to meet grant management quality standards and secure continuous funding.


• Relationship responsibilities: Collaborates with cross‑functional teams to address quality and data issues, communicates quality standards to grant management colleagues. Explains complex issues and analysis clearly to non‑technical colleagues.


• Development responsibilities: Formally responsible for strengthening capacity in quality assurance, data management and data use: training onm and development of Rafiki, IATI and quality control procedures, building guides, and providing guidance and feedback. Keeps up to date with best practice, and informally fosters a learning culture in the team.


• Resources responsibilities: Contributes to managing resources for quality assurance and data activities (when relevant), including advice on data systems, software licences and budgeting for data projects. Handles data securely and in line with data protection regulations.


• Culture responsibilities: Builds a positive team culture and contributes to a culture committed to safeguarding children and adults, compliant with WCAF's Safeguarding policies.

Role‑specific Or Context Responsibilities

• Contribute to and monitor grants data quality and compliance with internal control systems, external grant management quality standards and donor guidelines
  
  
  
  • Monitor the compliance and quality of the data stored in Salesforce (Rafiki), set data quality standards and advise country, cluster and global teams, as well as fundraising members’ offices, on meeting them
  
  
  • Identify root causes of quality issues; recommend and roll out corrective actions
  
  
  • Conduct and communicate grant and funding agreements activations in collaboration with finance
  
  
  • Advise on donor requirements and support the review of donor contracts to ensure they meet internal and external donor requirements
  
  
  • Oversee and improve due diligence, partner assessment and vetting
  
  
  • Set standards for filing and storing contracts and grant documents, and support the organisational audit process
  
  
  
  


• Support the IFGD objectives through (pro‑active) provision of data collection, analysis and reports
  
  
  
  • Contribute to the Power BI use: design, development, testing and roll‑out of dashboards and reports for internal stakeholders
  
  
  • Translate information needs into concrete proposals for data collection and analysis
  
  
  • Conduct data analysis of grant compliance and fundraising performance and provide insights and recommendations
  
  
  • Provide input for annual plans, quarterly reviews and donor reports, and support the Global Head IFGD and other team members on internal reporting
  
  
  • Develop standard reports, reporting templates and Rafiki dashboards using existing (Salesforce) and future data systems
  
  
  
  


• Review IATI reports for Alliance members and ensure WCAF’s data is published in IATI in a compliant way
  
  
  
  • Research donor and grant requirements for IATI publication and publish in IATI
  
  
  • Review the quality of data published in IATI and monitor logframe data for projects with mandatory IATI publishing requirements, to ensure donor guidelines and contractual agreements are followed
  
  
  • Share IATI data within the organisation for learning purposes
  
  
  • Create training materials and train WCAF teams and partner organisations on IATI publication
  
  
  • Liaise with other organisations and participate in networks related to donor compliance, including IATI
  
  
  
  


• Contribute to organisational process improvement
  
  
  
  • Coordinate the technical configuration and improvements, implementation and roll‑out of new Salesforce functionality
  
  
  • Signal possibilities for improvement of processes regarding data collection, data management, data analysis and the use of data within IFGD
  
  
  • Maintain an updated overview of all requested Salesforce changes in Jira and adjust the release planning according to WCAF’s priorities
  
  
  • Advise on technical feasibility of requested changes to Salesforce functionality
  
  
  
  


• Support team learning & development
  
  
  
  • Provide training on Rafiki, including using reports and dashboards, and pro-actively promote the usage of the system
  
  
  • Create and maintain Rafiki guides, release notes and learning material on how to use functionalites
  
  
  • Contribute to the development of learning paths related to IFGD and contribute to the identification of learning needs
  
  
  
  

Your profile

Education

• Academic working level in a relevant field (e.g. international development, social science, public administration, information systems, data analysis) or similar working experience

Experience

• Proven experience in donor compliance, grant management and quality assurance or control


• Proven experience in data analysis and reporting, including dashboards (Power BI and Salesforce)


• Experience with Unit4 or a comparable accounting system


• Experience developing tools and delivering training


• IATI experience is an advantage


• Experience with institutional donors (EU, UN agencies, Global Trusts & Foundations) is valued; budgeting and/or statistics an advantage


• Analysis of large datasets (Excel, Power BI, databases) with precision and attention to detail


• Good communication and advisory skills, able to explain complex data clearly


• Skilled in designing and delivering training


• Excellent planning and organisation; team-oriented, flexible, proactive, result-oriented


• Ability to work strategically and independently across two connected areas

Languages

• Fluency in English is required for this role.


• Additional languages may be useful depending on stakeholder groups and organisational context, for example Arabic, Dari, French, Spanish, or Ukrainian

(Technical) Knowledge

• Good knowledge of PME, data analysis and research


• Advanced Excel; knowledge of Salesforce and Power BI


• Knowledge of aid sector trends and donor compliance requirements

What we offer

• Location: We work with global teams with team members being based in different locations. War Child is currently operates in: Afghanistan, the Central African Republic, Colombia, DR Congo, Germany, Jordan, Lebanon, the occupied Palestinian territory, South Sudan, Sweden, Syria, Uganda, Ukraine (soon to be registered), and Yemen. We also have offices in the Netherlands and the United Kingdom. Preference is given to applicants who reside and have valid working permits. War Child does not offer relocation.


• Type of Contract : Local contract with salary and secondary labour conditions based on the in‑country salary scale, local T&C's will apply.

Why You Should Apply

• Meaningful Impact : Contribute directly to improving the lives of children and families affected by conflict through quality education and long‑term, sustainable change.


• Professional Growth: Join a dynamic organisation that values learning, innovation, and professional development, with opportunities for capacity building and growth through the role and War Child’s global network.


• Global Reach : Play a key role in scaling a ground‑breaking programme across multiple conflict‑affected contexts worldwide.


• Collaborative & Inclusive Culture : Work alongside passionate, mission‑driven colleagues in a diverse, inclusive and respectful workplace that prioritises safety, fairness and equal opportunity for all.

About Us

The War Child Alliance

The War Child Alliance Foundation is an international non‑governmental organisation (NGO) committed to supporting children affected by armed conflict. We work alongside partners, governments, educators, caregivers and communities to strengthen children’s wellbeing and learning, protect them from harm, and ensure that war does not define their futures.

Central to our approach are evidence‑based methodologies, using research and learning from thirty years of experience to build evidence of what works and expand effective approaches across different contexts.

Our global teams work across different countries and regions, bringing together expertise and experience from diverse contexts. War Child currently operates in Afghanistan, the Central African Republic, Colombia, the Democratic Republic of the Congo, Jordan, Lebanon, the occupied Palestinian territory, Sudan, South Sudan, Syria, Uganda, Ukraine, and Yemen. We also have Member Alliance offices in Germany, the Netherlands, Sweden, the United Kingdom, and Children in Conflict in the US. https://www.warchild.net/

Safeguarding and Integrity

Our work with children and at‑risk adults to keep them safe is the most important thing we do. We are committed to the safeguarding of children and vulnerable adults in all areas of our work. We have zero tolerance for any behaviours and practices that puts children and/or vulnerable adults at risk of abuse and/or harm. All (prospective) employees will be expected to be compliant with and sign up to our Child Safeguarding policy, our Code of Conduct and PSEA: Adults at Risk Policy. You can find the Child Safeguarding and Adults at Risk policy here: Integrity & Safeguarding - Home

Justice, Equity, Diversity and Inclusion (JEDI) and Belonging (DEIB)

We value diversity and inclusion and are committed to ensuring that all our people and job applicants are treated fairly, irrespective of where, what or whom they were born, or of other characteristics. We want to offer a safe and inclusive workplace where all our people, especially those who are currently marginalised or underrepresented, can be themselves at work.