INTERNALS ONLY : Quality Assurance Officer & Data Analyst

War Child; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Job summary

War Child in Amsterdam seeks an INTEGRATIONS role-focused Internal QA Officer & Data Analyst to ensure grant data quality and donor compliance while turning data into actionable insights. This hybrid position combines QA/process improvement with data analysis, reporting and training across Rafiki, IATI and related systems.

The role requires initiative, leadership and problem-solving, with collaboration across finance, program teams and global partners to sustain high data quality and informed

Qualifications

• Proven experience in donor compliance, grant management and quality assurance.
• Proven experience in data analysis and reporting, including dashboards (Power BI and Salesforce).
• IATI experience is an advantage.

Responsibilities

• Develops and improves quality control systems and procedures.
• Analyzes quality and performance data, identifies root causes, and recommends actions.
• Ensure data accuracy and publish insights and recommendations.
• Train and guide teams on Rafiki, IATI and quality procedures.
• Design dashboards and reports for internal stakeholders using Power BI and Salesforce.
• Support donor compliance reviews and contract checks.
• Contribute to organisational process improvement and data governance.

Skills

Quality assurance

Data analysis

Data storytelling

Stakeholder communication

Problem solving

Education

Academic background in a relevant field

Tools

Salesforce

Power BI

Unit4

Rafiki

Job description

INTERNALS ONLY: Quality Assurance Officer & Data Analyst

"Who ensures grant data quality and donor compliance while transforming data into insights that drive informed decision-making and continuous improvement".

This hybrid role combines the quality assurance and compliance tasks with data analysis and reporting tasks. Its purpose is to ensure WCAF's grant data meets or exceeds internal and external quality standards, and to turn grants data into insight that supports decision-making, donor compliance and continuous improvement. The role requires initiative, innovation, leadership and problem-solving skills, and has internal and external impact on WCAF's operations and reputation.

• Decision-making responsibilities: Develops and improves quality control systems and procedures, analyzes quality and performance data, determines root causes and recommends corrective actions. Accountable for the accuracy of the data they analyse and publish, and for insights and recommendations. Accountability is medium to high, as it affects WCAF's ability to meet grant management quality standards and secure continuous funding.


• Relationship responsibilities: Collaborates with cross-functional teams to address quality and data issues, communicates quality standards to grant management colleagues. Explains complex issues and analysis clearly to non-technical colleagues.


• Development responsibilities: Formally responsible for strengthening capacity in quality assurance, data management and data use: training onm and development of Rafiki, IATI and quality control procedures, building guides, and providing guidance and feedback. Keeps up to date with best practice, and informally fosters a learning culture in the team.


• Resources responsibilities: Contributes to managing resources for quality assurance and data activities (when relevant), including advice on data systems, software licences and budgeting for data projects. Handles data securely and in line with data protection regulations.


• Culture responsibilities: Builds a positive team culture and contributes to a culture committed to safeguarding children and adults, compliant with WCAF's Safeguarding policies.

ROLE-SPECIFIC OR CONTEXT RESPONSIBILITIES

• Contribute to and monitor grants data quality and compliance with internal control systems, external grant management quality standards and donor guidelines
  
  
  
  • Monitor the compliance and quality of the data stored in Salesforce (Rafiki), set data quality standards and advise country, cluster and global teams, as well as fundraising members’ offices, on meeting them
  
  
  • Identify root causes of quality issues; recommend and roll out corrective actions
  
  
  • Conduct and communicate grant and funding agreements activations in collaboration with finance
  
  
  • Advise on donor requirements and support the review of donor contracts to ensure they meet internal and external donor requirements
  
  
  • Oversee and improve due diligence, partner assessment and vetting
  
  
  • Set standards for filing and storing contracts and grant documents, and support the organisational audit process
  
  
  
  


• Support the IFGD objectives through (pro-active) provision of data collection, analysis and reports
  
  
  
  • Contribute to the Power BI use: design, development, testing and roll-out of dashboards and reports for internal stakeholders
  
  
  • Translate information needs into concrete proposals for data collection and analysis
  
  
  • Conduct data analysis of grant compliance and fundraising performance and provide insights and recommendations
  
  
  • Provide input for annual plans, quarterly reviews and donor reports, and support the Global Head IFGD and other team members on internal reporting
  
  
  • Develop standard reports, reporting templates and Rafiki dashboards using existing (Salesforce) and future data systems
  
  
  
  


• Review IATI reports for Alliance members and ensure WCAF’s data is published in IATI in a compliant way
  
  
  
  • Research donor and grant requirements for IATI publication and publish in IATI
  
  
  • Review the quality of data published in IATI and monitor logframe data for projects with mandatory IATI publishing requirements, to ensure donor guidelines and contractual agreements are followed
  
  
  • Share IATI data within the organisation for learning purposes
  
  
  • Create training materials and train WCAF teams and partner organisations on IATI publication
  
  
  • Liaise with other organisations and participate in networks related to donor compliance, including IATI
  
  
  
  


• Contribute to organisational process improvement
  
  
  
  • Coordinate the technical configuration and improvements, implementation and roll-out of new Salesforce functionality
  
  
  • Signal possibilities for improvement of processes regarding data collection, data management, data analysis and the use of data within IFGD
  
  
  • Maintain an updated overview of all requested Salesforce changes in Jira and adjust the release planning according to WCAF’s priorities
  
  
  • Advise on technical feasibility of requested changes to Salesforce functionality
  
  
  
  


• Support team learning & development
  
  
  
  • Provide training on Rafiki, including using reports and dashboards, and pro-actively promote the usage of the system
  
  
  • Create and maintain Rafiki guides, release notes and learning material on how to use functionalites
  
  
  • Contribute to the development of learning paths related to IFGD and contribute to the identification of learning needs
  
  
  
  

Education

- Academic working level in a relevant field (e.g. international development, social science, public administration, information systems, data analysis) or similar working experience

Experience

- Proven experience in donor compliance, grant management and quality assurance or control
- Proven experience in data analysis and reporting, including dashboards (Power BI and Salesforce)
- Experience with Unit4 or a comparable accounting system
- Experience developing tools and delivering training
- IATI experience is an advantage
- Experience with institutional donors (EU, UN agencies, Global Trusts & Foundations) is valued; budgeting and/or statistics an advantage
- Analysis of large datasets (Excel, Power BI, databases) with precision and attention to detail
- Good communication and advisory skills, able to explain complex data clearly
- Skilled in designing and delivering training
- Excellent planning and organisation; team-oriented, flexible, proactive, result-oriented
- Ability to work strategically and independently across two connected areas

Languages

- Fluency in English is required for this role.
- Additional languages may be useful depending on stakeholder groups and organisational context, for example Arabic, Dari, French, Spanish, or Ukrainian

(Technical) Knowledge

- Good knowledge of PME, data analysis and research
- Advanced Excel; knowledge of Salesforce and Power BI
- Knowledge of aid sector trends and donor compliance requirements

• Location:We work with global teams with team members being based in different locations. War Child is currently operates in: Afghanistan, the Central African Republic, Colombia, DR Congo, Germany, Jordan, Lebanon, the occupied Palestinian territory, South Sudan, Sweden, Syria, Uganda, Ukraine (soon to be registered), and Yemen. We also have offices in the Netherlands and the United Kingdom. Preference is given to applicants who reside and have valid working permits. War Child does not offer relocation.


• Type of Contract : Local contract with salary and secondary labour conditions based on the in-country salary scale, local T&C's will apply.

Why You Should Apply

• Meaningful Impact :Contribute directly to improving the lives of children and families affected by conflict through quality education and long-term, sustainable change.


• Professional Growth:Join a dynamic organisation that values learning, innovation, and professional development, with opportunities for capacity building and growth through the role and War Child’s global network.


• Global Reach :Play a key role in scaling a ground-breaking programme across multiple conflict-affected contexts worldwide.


• Collaborative & Inclusive Culture :Work alongside passionate, mission-driven colleagues in a diverse, inclusive and respectful workplace that prioritises safety, fairness and equal opportunity for all.