Intern - Operations & Service Management (TOPdesk)

Abbott; Zwolle; On-site; EUR 5,100 - 6,100; Full time

Benefits offered by this job

€500 gross per month internship lump-s

Mentor and supervisor guidance

Job summary

Abbott Zwolle offers an internship in Operator Customs and Trade Compliance. You will transform the Customs Community of Practice into a scalable, digitally supported service network by exploring TOPdesk integration and developing a working prototype.

As a final-year student, you will work independently with stakeholders, define KPIs, and prepare an implementation roadmap with a business case. A monthly internship allowance of €500 is provided.

Qualifications

• Interested in business analysis, process improvement, service management and knowledge sharing.
• Able to translate stakeholder requirements into practical digital solutions.
• Strong analytical, research and communication skills.
• Comfortable working independently and collaborating with different stakeholders.
• Must be a final year university student with a mandatory internship requirement.

Responsibilities

• Analyse current processes, stakeholder needs and available service data.
• Identify opportunities to improve request intake, classification, assignment and escalation.
• Design user-friendly forms, workflows and a structured knowledge-management approach.
• Develop and test a TOPdesk prototype within an agreed pilot scope.
• Propose roles, responsibilities, service levels and knowledge-review processes.
• Define relevant KPIs and develop a dashboard concept.
• Deliver an implementation roadmap, business case and recommendations for expansion.

Skills

Analytical skills

Research skills

Communication skills

Stakeholder collaboration

Independent work

Tools

TOPdesk

Job description

Abbott Zwolle offers an internship in Operator Customs and Trade Compliance. You will transform the Customs Community of Practice into a scalable, digitally supported service network by exploring TOPdesk integration and developing a working prototype.

As a final-year student, you will work independently with stakeholders, define KPIs, and prepare an implementation roadmap with a business case. A monthly internship allowance of €500 is provided.