Inside Sales Team Lead

Karsten; Amsterdam; On-site; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Pension scheme

Travel allowance or OV card

13th month & 8% holiday pay

25 holidays per year

Lunch & coffee

Bike leasing

Well-being programs

Office in Amsterdam

Visa support / 30% ruling

Job summary

Karsten International is seeking an Inside Sales Team Lead to steer and develop our Inside Sales team in Amsterdam. You will drive revenue growth, manage the pipeline, coach the team, and ensure outstanding customer service.

You will focus on improving processes, optimizing CRM usage, and increasing efficiency through digital solutions, while coordinating with Marketing and Account Managers. Ideal candidates have a strong B2B inside sales track record (5–7 years), including 1–2 years in

Qualifications

• Bachelor’s degree or equivalent thinking level.
• 5–7 years of successful B2B inside sales experience, including 1–2 years in a leadership or player-coach role.
• Proven ability to motivate a team, build trust remotely, manage complex sales cycles and negotiate with multiple stakeholders.
• CRM experience is a plus.

Responsibilities

• Lead a team of Inside Sales Assistants.
• Execute sales strategies and manage the pipeline to achieve monthly and quarterly revenue targets.
• Handle inbound sales enquiries and progress opportunities through to close.
• Improve CRM usage and drive data quality, workflows and insights.
• Coordinate with Marketing on inbound leads and with Account Managers on onboarding and satisfaction.
• Analyse sales performance, market trends and buyer behaviour; translate findings into actions for leadership.
• Provide post-sales support and focus on key KPIs driving action.

Skills

B2B inside sales

Team leadership

CRM proficiency

Education

Bachelor's degree

Tools

CRM

Job description

Do you enjoy leading a sales team and driving commercial success? Are you proactive, results-driven, and passionate about improving sales processes and customer relationships?

We are looking for an Inside Sales Team Lead to lead and develop our Inside Sales team. In this role, you will drive revenue growth, manage the sales pipeline, coach your team, and ensure excellent customer service. You will also focus on improving processes, optimizing CRM usage, and increasing efficiency through digital solutions.

We are seeking someone with a strong B2B sales background, preferably in retail or wholesale, who combines commercial awareness with leadership skills. You are hands-on, solution-oriented, and confident in managing stakeholders, driving results, and identifying opportunities for improvement.

• On-site
• Amsterdam, Noord-Holland, Netherlands
• Sales

Job description

In this role, you will be responsible for:

• Lead a team of Inside Sales Assistants.
• Execute sales strategies and manage the pipeline to achieve monthly and quarterly revenue targets.
• Handle inbound sales enquiries and progress opportunities through to close.
• Turn customer contact into commercial opportunities and strengthen accountability for follow up, customer service and results.
• Improve the use of CRM and sales technology among the team to support accurate data, clear workflows and actionable customer insights.
• Coordinate with Marketing on inbound lead flow and with Account Managers on customer onboarding and satisfaction.
• Analyse sales performance, market trends, competitor activity and buyer behaviour. Translate findings into actions and concise updates for leadership.
• Provide post-sales support and focus the team on a limited set of KPIs that drive action.

Job requirements

What do we ask of you?

• Bachelor’s degree thinking level.
• 5-7 years of successful B2B inside sales experience, including at least 1-2 years in a leadership or player-coach role.
• Proven ability to motivate a team, build trust remotely, manage complex sales cycles and negotiate with multiple stakeholders.
• CRM experience is a plus.

Who we are?

Karsten International develops a wide range of products for daily use, from the latest gadgets to sustainable beauty products. You name it, we make it. In addition to working hard and delivering quality, enjoyment and collegiality are our top priorities. The team consists of driven product developers, sales experts, logistics talents, online marketing specialists and graphic designers. Thanks to a broad international network and more than ten years of experience, we are winning the hearts of consumers all over the world with our products. You will be given every opportunity to contribute to this.

What we offer

• Plenty of space for personal growth, ownership and continuous improvement
• Excellent pension scheme
• Travel allowance or OV card, 13th month & 8% holiday pay
• 25 holidays per year
• Daily fresh lunch, fruit, and great coffee
• Bootcamp, yoga, football team
• Option to lease a bike
• OpenUp for mental well-being + massage at the office
• Discounts on great products & fun company outings
• Easily accessible office in Amsterdam
• Support with HSM visa and 30% ruling (if applicable)

What you can expect from us

At Karsten International you will join a supportive, ambitious team where we work hard, stay sharp, and enjoy what we do. We are growing fast, so there’s plenty of room to share ideas, take ownership, and really make an impact. We communicate openly, help each other out, and keep things direct but respectful.

Our core values (woven into how we work together)

• Efficient & cost-conscious: We manage time and resources smartly, think critically and value what’s already in place.
• Ambitious with long-term focus: We take ownership, build lasting relationships and stay humble in our success.
• Striving for the best: We measure, learn, improve—and challenge each other to exceed expectations.
• Direct & respectful: We communicate openly and treat everyone with respect, regardless of background.
• We like to have fun: We enjoy what we do and create a positive, energetic work environment.