Inside Sales Specialist

Advantech Europe; Eindhoven; On-site; EUR 40,000 - 60,000; Full time

Job summary

Advantech Europe is seeking an Inside Sales professional to support the Industrial IoT team across Southern Europe, working closely with the sales team and KAMs to drive customer satisfaction and revenue. The role emphasizes accuracy, rapid response, and collaboration across departments.

You will handle pre- and post-order questions, maintain customer data, and help prepare quotations and follow-ups while fostering strong long-term relationships with key accounts, primarily in France with

Qualifications

• At least 3 years in a commercial back-office position in an international environment.
• Proactive communication to build and maintain customer relationships.
• Experience using ERP and CRM systems (SAP and Salesforce preferred).

Responsibilities

• Support inside sales processes and customer inquiries for key accounts.
• Coordinate with production, logistics, and technical teams to ensure timely delivery and issue resolution.
• Assist field sales with quotations, proposals, and order follow-ups.

Skills

Customer relationship

ERP/CRM usage

Sales support

Communication

Multilingual French/English

Tools

SAP

Salesforce

Job description

As an inside sale in our Industrial IoT team, you are key player in contributing to our ongoing success. Working in parallel with the sales team to strengthen and grow the business. Your personality is highly driven, with a sales-oriented approach which will contribute to the customer satisfaction and journey of excellence. Working on Key Account project rollouts where precision to detail and fast reactions are vital. Are you up for that challenge?

Your responsibility

Within Advantech Europe in Paris, you will be responsible for the inside sales processes and support of Advantech customers of the Industrial IoT division in Southern Europe. This position entails dealing with (inbound) key-accounts in France (with possibility global accounts). This means your main responsibilities are:

• Involvement with customer and Key Account Manager (KAM) on pre and post order related questions and topics
• Hold meetings to ensure the customer needs are fulfilled Support internal process improvements to enhance customer experience
• Form a dual setup with Key Account Management, setting up a lasting working relationship in both ad-hoc and project-based sales
• Maintain and update customer records, price lists, and sales databases (CRM)
• Coordinate with production, logistics, and technical teams to ensure timely delivery and resolution of customer issues
• Support the field sales team with quotations, proposals, and order follow-ups
• Providing highest quality customer care activities and services to support our business growth

You proactively do all this to make sure the customers feel that all of their needs are met. You work on critical projects where precision to detail and fast reactions are vital.

Who are you?

For you, the words ‘support’ and ‘sales’ go hand in hand. You are very communicative and social person and with ease you build up the relationship with your customer. You are:

• At least 3 years’ experience in a commercial back-office position in an international (technical) environment
• Excel in building and maintaining strong relationships with customers through proactive communication
• Communicative personality with a strong customer focused approach
• Proactive and assertive personality
• Experience of using ERP and CRM, preferably SAP and Salesforce
• Accurate administrative skills and a commercial mindset
• A sales & solution orientated approach
• Team spirit and the ability to work with different departments and cultures
• Preferably Fluent in French and excellent English. Any other European language is considered a plus

All in all, are you someone who can handle many different topics and challenges, someone who takes ownership and accountability for the situation at hand? Then we are looking for you!

How do we see the future?

The role of Inside Sales has always been a very important position in our commercial process. Our team is very multicultural, dynamic and always changing and growing with Advantech. There is always an opportunity to grow within the team based on your personal preference and excellence.

Who is Advantech?

Advantech is a leader in providing trusted, innovative products, services, and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, embedded systems, industrial automation products, and global logistics support. Next to being proud for our success by representing best in Class Company products, our employees are truly inspired by our multi-cultural international environment with more than 45 different nationalities. Advantech is a financial stable and successful market leader. Attention is paid to both your career as well as personal development, with above average career opportunities.