Inside Sales (Short Sea Line)

CMA CGM; Rhoon; Presencial; EUR 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Solid pension with CMA CGM

Annual performance bonus

Collective health insurance

Lyra Employee Assistance Program

Volunteer initiatives

Learning resources and courses

Birthday bonus

Descripción de la vacante

CMA CGM Holland is seeking an Inside Sales Officer for its Short Sea Line Sales team in the Commercial department in Rhoon, Netherlands. The role focuses on developing and managing a customer portfolio through proactive telesales, CRM-driven engagement, and cross-selling opportunities across trade lanes.

Key tasks include defining targets with Trade Management, handling quotations, and coordinating with internal stakeholders to deliver customer-focused results.

Formación

• Fluency in English is required; Dutch is strongly preferred; knowledge of French is an asset.
• Knowledge of MS Office software, CRM software and CMA-CGM systems.
• Driver’s license is required.
• Good communication skills (oral & written).
• Customer focused and result driven.
• Decision quality and problem solving skills.
• Strong negotiation skills, able to close sales.

Responsabilidades

• Account Management: manage and grow a portfolio of customer accounts across export, import, and cross-trade activities.
• Conduct proactive sales activities via phone and digital channels to promote services and increase revenue.
• Define customer sales targets with Trade Management and identify market opportunities.
• Prepare quotations, mini-bids and tenders; monitor pipeline in CRM.
• Coordinate with internal stakeholders to ensure engagement and customer-focused execution.
• CGM-CGM+ (VAS) Selling: promote Group products and non-maritime services with pricing policy.
• Finance: ensure invoice accuracy and manage credit terms.
• Performance Monitoring & Reporting: update commercial data and report results to Sales Management.

Conocimientos

Fluency in English

Dutch language preference

CRM systems knowledge

Driver’s license

Strong communication skills

Negotiation skills

Herramientas

CRM software

MS Office

Descripción del empleo

Inside Sales (Short Sea Line)

Inside Sales (Short Sea Line)

Rhoon, NLD CMA CGM Customer Care Permanent contract Full Time

CMA CGM Holland is located in Europe's largest container port: Rotterdam, commonly known as the Gateway to Europe. Our mission is to lead sustainable change within the maritime industry. In order to achieve the goal of net zero carbon by 2050, sustainable development has become one of the main axes of the CMA CGM Group strategy.

Jump Aboard for #betterways

We endeavour for Better Ways in everything we do our culture is embodied by boldness, imagination, exemplarity and excellence. With these values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing world we live in.

Build your career in shipping and logistics, apply today join tomorrow!

As part of its growth and development, CMA CGM Holland is looking for an Inside Sales Officer to join its Short Sea Line Sales team, in the Commercial department.

ABOUT THE ROLE

The Inside Sales Officer develops and manages a customer portfolio in a specified geographic area. The role focuses on driving business growth through proactive telesales activities, customer relationship management, and strategic account development across all trade lanes, including Value-Added Services (VAS), intermodal solutions, and cross-selling opportunities.

The key responsibilities of the Inside Sales Officer are divided as such :

• Account Management
  • Manage and grow a portfolio of customer accounts across export, import, and cross-trade activities.
  • Conduct proactive sales activities via phone and digital sales channels to promote company services and increase revenue.
  • Execute sales plans in line with customer segmentation, trade strategies, and commercial objectives.
  • Define customer sales targets in coordination with Trade Management.
  • Identify market opportunities, follow up on sales leads, and develop new business.
  • Prepare and submit quotations, mini-bids, and tenders.
  • Utilize CRM tools effectively to monitor pipeline development, customer engagement, account performance, and overall sales progress
  • Handle customer inquiries and resolve commercial issues efficiently.
  • Coordinate and align with internal stakeholders across departments, providing regular feedback and ensuring engagement, collaboration, and customer-focused execution.
• CGM-CGM+ (VAS) Selling
  • Sell Group products and services and Non-Maritime products (such as e-commerce, VAS, intermodal, CEVA) in compliance with the pricing policy
  • Create transparency on initiatives taken to drive the sales of these products
• Finance
  • Strive to the highest degree of invoice accuracy and ensure that outstanding invoices are paid within agreed timeframe with customer
  • Manage that valid and updated credit agreements are in place at all times for those customers eligible for credit terms
  • Assist with dispute solving which is contract/quote/filing related
• Performance Monitoring & Reporting
  • Ensure update of commercial data in the information system
  • Monitor and follow up on customers performance by using data analytics
  • Create high quality sales call notes and file them in CRM
  • Report results, developments and sales activities on a regular basis to Sales Management

SKILLS AND COMPETENCIES

• Fluency in English is required. Dutch is strongly preferred. Knowledge of French is considered an asset.
• Knowledge of MS Office software, CRM software and relevant CMA-CGM systems.
• Driver’s license
• Good communication skills (oral & written)
• Customer focused and result driven
• Decision quality and problem solving skills
• Strong negotiation skills, able to close sales

Screening is a standard part of our internal application process, by applying to this vacancy you acknowledge having taken note of this policy.

As part of our Employee Experience offering, CMA CGM Holland offers a number of perks including:

• Solid pension with contributions fully covered by CMA CGM
• Annual performance bonus subject to personal and company performance
• Collective health insurance with discount on additional packages.
• Employee Assistance Programma via Lyra
• Opportunity to participate in volunteer initiatives
• Access to 3000+ learning resources and courses
• Birthday bonus

Come and find your better way with us!

Applying for this role is only possible in case you are a Dutch residents therefor living and working in the Netherlands. Or in the case you have a valid working permit for the Netherlands which is not linked to the status of ‘knowledge migrant’.

Acquisition in response to the vacancy is not deemed desirable :

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.