Inside Sales Representative

Ritter Lumber; Netherlands; On-site; EUR 42,000 - 66,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Cafeteria plan available for benefits

Employee retirement plans with company

Paid time off and holidays

Employee discounts

Career growth opportunities

Job summary

Ritter Lumber in the Netherlands seeks an Inside Sales Representative to drive sales growth by handling orders, offering product guidance, and ensuring a smooth purchasing experience in lumber and building materials.

You will engage builders and contractors, process orders accurately, coordinate with purchasing and delivery teams, and maintain up-to-date records in Bistrack.

Qualifications

• Prior inside sales or customer service experience in lumber/building materials.
• Strong communication and problem-solving abilities.
• Familiarity with building codes and millwork products.

Responsibilities

• Serve as primary contact for walk-in, phone, and email inquiries from builders, contractors, and trade professionals.
• Process customer orders accurately and coordinate with purchasing, inventory, and delivery teams.
• Provide expert guidance on LBM and millwork products, including specifications and availability.
• Identify upsell opportunities and support outside sales efforts with follow-ups and quotes.
• Maintain records of customer interactions and orders using Bistrack.
• Collaborate with sales, purchasing, operations, and delivery to ensure a seamless experience.
• Stay current on product offerings and building codes to inform recommendations.

Skills

LBM knowledge

Communication skills

Organizational skills

Multitasking

Bilingual English/Spanish

Tools

Bistrack

Microsoft Office

Quoting tools

Job description

Benefits:

• 401(k)


• 401(k) matching


• Dental insurance


• Employee discounts


• Flexible schedule


• Health insurance


• Paid time off


• Vision insurance

Job Title: Inside Sales Representative

Department: Sales

Reports To: Location Management

Job Summary:

The Inside Sales Representative plays a key role in supporting sales growth by managing customer orders, providing expert product guidance, and ensuring a seamless purchasing experience. With a strong focus on lumber and building materials (LBM) and millwork, this role involves working closely with builders, contractors, and trade professionals to fulfill project needs efficiently and accurately. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a deep understanding of LBM and millwork products to drive customer satisfaction and repeat business.

Key Responsibilities:

Customer Engagement & Support:

Serve as the primary point of contact for walk-in, phone, and email inquiries from builders, contractors, and trade professionals. Build strong relationships by providing responsive, knowledgeable, and solution-oriented service.

Order Management:

Process customer orders accurately and efficiently, ensuring all details align with project specifications and company standards. Coordinate with purchasing, inventory, and delivery teams to ensure timely fulfillment.

Product Expertise:

Provide expert guidance on LBM and millwork products, including specifications, availability, and application.

Sales Support & Upselling:

Identify opportunities to upsell complementary products and services. Support outside sales efforts by assisting with order follow-ups, quote revisions, and customer communications.

System & Record Maintenance:

Maintain accurate records of customer interactions, orders, and quotes using Bistrack. Ensure all documentation is complete and up to date for internal tracking and reporting.

Collaboration & Communication:

Work closely with outside sales representatives, purchasing, operations, and delivery teams to ensure a seamless customer experience. Communicate proactively to resolve issues and keep customers informed.

Product & Industry Knowledge:

Stay current on product offerings, industry trends, and building codes to provide informed recommendations and maintain credibility with customers.

Qualifications:

Experience:

Prior experience in inside sales or customer service within the lumber and building materials or construction industry, with a strong understanding of millwork products.

Skills:

Excellent communication, organizational, and problem-solving skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

Technical Proficiency:

Proficiency with ERP systems (e.g., Bistrack), Microsoft Office Suite, and quoting tools.

Language Proficiency:

Bilingual; English and Spanish preferred

Knowledge:

Familiarity with building codes, construction processes, and product specifications related to LBM and millwork.

Benefits:

• Health, dental, and vision insurance


• Cafeteria plan available for supplemental benefits


• Employee retirement plans with up to 4% company match


• Paid time off and holidays


• Employee discounts on products


• Opportunities for career growth and development