Individual Groups and Events Reservations Coordinator

Hotelprofessionals - Crowne Plaza Amsterdam - South; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Family rates

Restaurant/bar discounts

Travel allowance

Volunteer day off

Lunch provided

Personal development

Theatre/cinema discounts

TrainMore discount

Health insurance discounts

Job summary

Crowne Plaza Amsterdam – South is seeking an Groups & Events Reservations Coordinator to support planning, organizing, and executing meetings and events in collaboration with voco The Hague. You will manage client communications, handle invoicing, and ensure accurate guest and event data across departments.

Ideal candidates will have excellent English, preferably Dutch, strong Excel skills, and experience with hotel reservations.

Qualifications

• Clear written and verbal English communication, with Dutch preferred.
• Positive, can-do attitude and team spirit.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Word, Excel, PowerPoint; Opera PMS a plus.
• Numerical insight and analytical skills.
• Ability to prioritize tasks and manage timelines.

Responsibilities

• Assist in planning, organizing, and executing meetings and events.
• Maintain relationships with clients and follow up on opportunities.
• Attend team meetings and provide status on events and challenges.
• Handle invoicing and post-event evaluations for client satisfaction.
• Coordinate with banqueting, front desk, and other departments to ensure event success.
• Prepare meeting agendas and minutes, track action items.

Skills

English proficiency

Dutch preferred

Microsoft Office

Analytical skills

Prioritization

Tools

Opera PMS

Job description

Are you passionate about delivering seamless guest experiences and creating memorable events?We’relooking for a dedicatedIndividual Groups & Events Reservations Coordinatorto join our dynamic team. In this unique role, you will work closely with both ourCluster Reservations team atvocoThe Hagueand theMeetings & Events department at Crowne Plaza Amsterdam – South.

About us:

Welcome to Crowne Plaza Amsterdam – South andvoco® The Hague, two distinct IHG Hotels whereyou’llexperience the best of both worlds.

At Crowne Plaza Amsterdam – South, business meets comfort in the livelyZuidasdistrict, with 207 rooms, 7 meeting venues, and vibrant spots like De Japanner Zuid and the Manhattan Lounge-Bar.

Atvoco® The Hague, an iconic former bank building has been transformed into a stylish hotel with 204 elegant rooms and a warm, welcoming team.

Together, these two hotels offer the perfect place to learn, grow, and connect within the IHG Hotels & Resorts family.

Your day to day:

• Assistin planning, organizing, and executing various meetings and events.

• Helpmaintainrelationships with clients and following up in current/past business.

• Attend regular team meetings to discuss ongoing and upcoming events, providing updates on current business and any challengesencountered.

• Invoicing and post-event evaluations to ensure client satisfaction.

• Collaborate with various departments, including banqueting and front desk to guarantee successful event execution with BEO creations.

• Stay updated on industry trends and best practices in event management.

• Participate in brainstorming sessions to develop innovative ideas for events and promotions.

• Collaborate with team members toanalyzeevent feedback, helping toidentifyareas for improvement in service delivery.

• Assistin the preparation of meeting agendas and take detailed minutes, ensuring all action items are documented and followed up onin a timely manner.

• Prepares letters of confirmation of individual bookings.

• Communicates reservation’s information to the front desk.

• Processes cancellations and modifications and promptly relays this information to the front desk.

• Understands the hotel’s policy on guaranteed reservations and no-shows.

• Processes advance deposits on reservations.

• Tracks future room availabilities based on reservations.

• Helps develop room revenue and occupancy forecasts.

• Assistsin preregistration activities whenappropriate.

• Communication with the guests via email and phone ona timelymanner.

• Handles daily correspondence. Respond to inquiries and make reservations as needed.

• Ensuring that the systems havetimely,completeand reliable information.

• Ensure that all data are carefully and correctly entered in the system.

• Collect and track commercial information.

• Provide information to theorganization;providing various (ad-hoc) reports, answering questions, etc.

What we need from you:

• Excellent communication skills in English and preferably also in Dutch. Another language is always a plus.

• You have a positive, can-do attitude and enjoy working with people

• Good communicationand organizational skills

• Experience with Microsoft Office (Word, Excel, PowerPoint); experience with Operais a plus

• Numerical insight and analytical skills

• Able to prioritize

• Well-groomed appearance

  At Crowne Plaza Amsterdam – South andvoco® The Hague, we make sure you feel right at home with:

• Employee discount for all 6000+ IHG hotels worldwide

• Friends & family rates to share with your loved ones

• Up to 50% discount in participating hotel bars and restaurants

• Travel allowance based on commuting distance

• A paid day off for volunteering

• Homemade lunch or dinner during working hours

• Opportunities for personal development, training, and coaching

• ACultuurWerkt!/Alleoaccount for discounts on theatre, cinema, and more

• A 20% discount on yourTrainMoremembership + €1 discount each time you go

• Discount on collective health insurance

• For your birthday: choose between a day off, a voucher, or a free night stay atvoco® The Hague for two people (including breakfast)

• Discounts at local businesses in The Hague

• An In-House Experience including breakfast, dinner, and drinks atvocothe Hague

• A fun, international team that values teamwork, laughter, and growth

• Regular staff events, parties, and departmental outings

• Access to IHG’smyWellbeingprogram, supporting your lifestyle, health, and career development

• AClassPassdiscount for fitness, wellness, or healthy meals

• Discount on a collective health insurance

• Discount at Doctor Feelgood, our local massage partner

• Access to the hotel’s gym facilities (when not in guest use)

• An In-House Experience including breakfast,dinnerand drinks at Crowne Plaza Amsterdam - South as part of your onboarding

• A fun, international team that values teamwork, laughter, and growth

• Regular staff events, parties, and departmental outings

• At IHG, we believe in giving you the Room to Belong, Grow, and Make a Difference. Through ourmyWellbeingprogram, we support your health, lifestyle, and career development — because we know that when you feel your best, you perform your best.

Uren: Fulltime

Dienstverband: fulltime

Type vacature: Intern

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels

Wat wij bieden

Contract: fulltime